17 Customer Education Jobs

As an Enterprise Account Executive based in Bangalore, you will play a pivotal role in driving substantial sales revenue and expanding our reach within the key customer segment in India. Your primary responsibility will be to meet quota targets while directly contributing to the overall business objectives. Your key responsibilities will include managing a portfolio of Enterprise organizations, nurturing relationships with large user bases, and creating a robust sales funnel for Enterprise adoption. You will take ownership of the complete sales cycle from lead generation to contract closure, consistently making progress and finalizing significant deals. Educating customers on the value proposition of our Enterprise solutions and engaging with key decision-makers will be crucial aspects of your role. Collaboration will be essential as you work closely with Solutions Engineering, Customer Success teams, and company leadership to develop strategic adoption plans tailored to each client's needs. By leveraging your experience and insights, you will provide valuable recommendations based on customer requirements and usage patterns. To excel in this position, you should bring at least 5 years of Account Executive experience, demonstrating a successful track record of managing pipelines and closing substantial enterprise contracts. Your background should include selling developer or technical products, preferably within an enterprise SaaS environment. Strong communication, negotiation, and closing skills are prerequisites, along with the ability to swiftly build relationships with senior-level stakeholders within Enterprise organizations. Additionally, your experience in presenting to senior managers and C-suite executives will be beneficial. You should be adept at handling multiple opportunities simultaneously and exhibit a proactive "builder" mindset, showcasing your ability to create and enhance sales processes effectively. Our work culture promotes a hybrid model, requiring your presence in the Bangalore office on Mondays, Wednesdays, and Fridays to encourage collaborative knowledge sharing and brainstorming sessions. If you resonate with the responsibilities and qualifications outlined above, we eagerly await your application. Kindly reach out to sanish@careerxperts.com to express your interest in this exciting opportunity.,

As a Sales Representative for Royalstar Derma15 Cream, your primary responsibility will be to promote and sell the product to customers. You will be expected to educate customers about the benefits of the product and provide guidance on its proper usage. Handling customer queries with confidence and clarity is essential in this role, along with meeting the assigned monthly sales targets. It is important to maintain professionalism and a high level of product knowledge at all times to ensure customer satisfaction. The ideal candidate for this position should have prior experience in beauty or cosmetic sales, although it is not mandatory. Strong communication skills and a confident personality are key traits for success in this role. A presentable appearance combined with a professional attitude will help in creating a positive impression on customers. Basic knowledge of skincare products and their usage is required to effectively engage with customers and address their needs. Additionally, the ability to build trust and influence customer decisions will be beneficial in driving sales and achieving targets.,

You will be responsible for supporting the requirements of Accounts for Sterlite by providing end-to-end support to the Account Manager. Your key accountabilities will include maintaining customer education materials/documents related to customized offerings of the business unit, updating and managing a repository of customer points of contact for business development opportunities, creating documentation/presentations for new business pitches and client onboarding, introducing new engagement methods for existing key accounts, offering on-ground support for special programs for key accounts, and contacting existing customers to provide recommendations on how specific products or services can meet their needs. The ideal candidate should have prior experience in product/service/software business in the sub-region, hold a graduate degree with an MBA qualification, and possess 5-10 years of relevant experience.,

The role involves generating, analyzing, and understanding enquiries from potential OEM customers and user segments to drive sales growth. This includes generating new leads, analyzing customer needs, and tailoring solutions according to their requirements. It is essential to stay updated with market trends and customer demands to effectively maximize business opportunities. Additionally, the position requires coordination with channel partners to identify new dealers and work closely with existing dealers. The goal is to ensure smooth execution of sales plans and align sales activities with overall business objectives. It is crucial to track sales performance and adjust strategies as necessary to meet targets. Furthermore, the job involves sharing detailed product information and providing technical support to customers. Conducting product presentations and demonstrations to educate customers about the product range is also a key responsibility. Staying abreast of product developments and sharing relevant knowledge with customers is essential for effective customer engagement. This is a full-time position with benefits such as cell phone reimbursement, health insurance, life insurance, and provident fund. The work schedule is during day shift hours. To apply for this role, candidates are required to provide information on the regions currently covered, the product ranges handled, and the industries to which products are currently sold (e.g., Cement, Steel, Mining, Crane). Please note that the work location is in person.,

As a Solar Sales Representative at Suntech Solutions, you will be responsible for various key aspects of the sales process to ensure the successful promotion and sales of solar products and services. Your primary focus will be on lead generation, where you will play a crucial role in promoting the company's products, services, and public image. By generating customer leads and developing new accounts, you will contribute to the growth of the business. In addition to lead generation, educating the customer about solar energy will be a significant part of your role. You will need to explain how solar works, its benefits, and present the company's offerings in a clear and informative manner. This will involve preparing presentations and engaging with customers to showcase how Suntech Solutions can help meet their needs. When it comes to preparing techno-commercial proposals, you will be required to understand customers" requirements and select the most suitable solar energy products or services based on various factors such as energy requirements, site conditions, and pricing. Assessing sites for solar equipment suitability, calculating project costs, and creating detailed sales proposals will be part of this process. Maintaining strong customer relationships is also essential in this role. You will collaborate with partners, vendors, and company engineers to ensure that customers" needs are met effectively. By focusing on customer satisfaction and generating repeat business, you will contribute to the long-term success of Suntech Solutions. Overall, as a Solar Sales Representative, you will play a vital role in driving sales, educating customers, preparing proposals, and fostering positive customer relationships to support the growth and success of Suntech Solutions.,

As a Mechanical Engineer with a minimum of 5 years of experience in marketing, sales, servicing, or maintenance of heavy-duty IC engines and equipment used in mining, marine, and off-road applications, you will play a crucial role in promoting advanced filtration systems for diesel, lubricating oil, hydraulic fluid, and air. Your proactive and positive attitude, combined with excellent interpersonal skills, will be essential in this target-oriented position. Your responsibilities will include understanding the significance of fuel and fluid contamination and the necessity of contamination control systems. You will be expected to educate and persuade customers about the adverse effects of contamination on engine and equipment performance and reliability. Moreover, your willingness to travel throughout India and neighboring countries, conduct regular site visits, and submit detailed reports will be vital for success in this role. In addition to managing your time effectively and working independently in a structured manner, you should be proficient in conducting presentations and assisting customers with the installation of filtration systems. Strong business correspondence skills in English, as well as excellent communication abilities in English and at least 3 Indian languages including Hindi, will be highly beneficial for this position.,

You will be responsible for promoting insurance products through assigned bank branches by understanding customer needs and suggesting appropriate insurance solutions. Building strong relationships with bank staff to generate leads and educating customers on policy features, benefits, and terms will be a key part of your role. Ensuring smooth onboarding and policy issuance processes, meeting sales targets set by the insurance company, and maintaining records of leads, interactions, and closures are essential tasks. Providing post-sales support and addressing customer queries, participating in training sessions and product updates, and coordinating between the bank and the insurance company for seamless operations are also part of your responsibilities. The company you will be working for is The Jobs Cruze, a pioneer of organized recruitment services in India. They have served as prominent staffing and recruitment partners to multinationals and leading Indian businesses, emerging as a leading recruitment brand nationally. Additionally, the organization owns an AI-powered resume builder portal.,

You will be responsible for generating necessary leads through Business Development Managers (BDMs) and channel partners/open market. You will develop and maintain relationships with both existing and potential customers. It will be your duty to educate customers with information to enhance their understanding of issues and capabilities, as well as going above and beyond to assist them in a positive manner. In this role, you will also be required to maintain relationships with local dealerships, TML dealers, and local territory managers of TML. Keeping track of all relevant data related to TML retail and TMF market share within assigned territories and reporting the same to the Zonal Sales head will be part of your responsibilities. Furthermore, you will manage a team of BDMs, which includes tasks such as setting targets, allocating dealers, and overseeing performance management. You will provide training and guidance to the BDMs, ensuring that they are well-informed about policies related to TMF product offerings. It will be crucial for you to ensure that both the BDMs and dealer sales team are aware of and compliant with the team's expectations and guidelines. You should lead by example and demonstrate personal commitment to the team by fulfilling your responsibilities effectively.,

We are searching for a dedicated individual with a graduate degree and a strong work ethic, along with a pleasant and agreeable personality. Fluency in English, Hindi, and one or more of the following languages - Malayalam, Kannad, Telegu, Tamil, or Gujarati is preferred. Proficiency in computer skills is also required. The ideal candidate will be responsible for leading the sales of Branded Premium Dry Fruits & Chocolates in various regions of India, including Western, Southern, Central, and Northern regions. This role involves creating a sales channel, influencing target sales, and managing the supply chain of over 380 premium food items while adhering to FIFO principles and tracking business trends. Additionally, the candidate should be capable of mentoring staff to enhance their skills and knowledge, willing to travel extensively (60% to 70%) to develop boutique stores at different locations, states, and airports. Understanding customer behavior, meeting their needs, educating them and potential buyers, and reporting to the corporate office in Vadodara, Gujarat are also part of the responsibilities. This is a full-time, permanent position with benefits such as cell phone reimbursement, a flexible schedule, day shifts, and performance bonuses. The ideal candidate should have at least 3 years of experience in sales of FMCG goods and must work in person at the specified location.,

The Inside Sales Representative position is based in Bengaluru, Karnataka, India, and requires 2-5 years of experience. We are looking for immediate or early joiners who are currently residing in Bangalore. As an Inside Sales Representative, you will be instrumental in driving revenue growth by engaging with potential customers, understanding their needs in areas like Enterprise networking, Cyber security solutions, Hyperconverged Infrastructure, Security compliance solutions, Datacentre solutions, Cloud security, etc. Your responsibilities will include identifying new business opportunities, nurturing leads, and closing sales while collaborating closely with technical and support teams to ensure customer satisfaction. Key responsibilities of the role include: - Lead Generation: Identify and target potential customers through research, networking, and outreach efforts to generate new business opportunities. - Sales Engagement: Conduct outbound and inbound sales activities, including calls, emails, and virtual meetings, to engage with prospects and qualify their needs. - Solution Selling: Understand customer pain points and business requirements to recommend appropriate solutions, and collaborate with presale, field sales, and account managers to position the right solution. - Sales Pipeline Management: Manage and maintain an active pipeline of opportunities, track progress, and report on sales activities and forecasts. - Collaboration: Work closely with internal teams to ensure a seamless prospect/customer experience. - Customer Education: Provide insights and information about services, pricing models, and best practices to help customers make informed decisions. - Contract Negotiation: Negotiate terms and close deals in alignment with company policies and objectives. - Account Management: Develop and maintain strong relationships with key stakeholders within customer organizations to drive long-term growth. - Market Research: Stay informed about industry trends, competitive landscape, and emerging technologies to effectively position and sell solutions. Qualifications for this role include experience in inside sales, preferably in Cybersecurity solutions, Enterprise networking, or Datacentre solutions, and experience in B2B selling to large enterprises. Candidates should be able to initiate conversations around relevant solution areas with stakeholders like CISOs, Network managers, IT managers, CIOS, etc., and be adept at using digital platforms like social media. A Bachelor's degree in business, Marketing, Computer Science, or a related field is required. Skills desired for this role include strong sales and negotiation skills, excellent communication and presentation abilities, proficiency in using CRM tools, and the proven ability to build and maintain relationships with customers and stakeholders. Attributes we are looking for include self-motivation, proactive problem-solving abilities, effective teamwork skills, strong organizational skills with attention to detail and follow-through.,

As an Insurance Sales Executive assigned to bank branches, your main responsibility will be to promote insurance products effectively. You will need to understand customer requirements and recommend suitable insurance solutions tailored to their needs. Building strong relationships with bank staff is crucial to generate leads successfully. Additionally, you will be required to educate customers on policy features, benefits, and terms to ensure they make informed decisions. Your role will involve ensuring a smooth onboarding process and policy issuance for customers. Meeting sales targets set by the insurance company is essential for your success in this position. Keeping detailed records of leads, customer interactions, and closures will be part of your daily tasks. Providing post-sales support and addressing customer queries promptly is also key to customer satisfaction. You will be expected to participate in training sessions and stay updated on product features and updates. Effective coordination between the bank and the insurance company is vital for seamless operations and customer service excellence. About Company: The Jobs Cruze is a pioneer in organized recruitment services in India, serving as a prominent staffing and recruitment partner to multinationals and leading Indian businesses. It has emerged as a leading recruitment brand nationally, with a focus on delivering high-quality services. In addition, the organization owns an AI-powered resume builder portal, enhancing its portfolio of services.,

As a Sales Engineer (Parts) at Atlas Copco (India) Private Ltd. in Kolkata, you will play a key role in driving the mission statement of fostering a positive attitude to build an efficient, agile, and service-driven organization. Your responsibilities will include achieving budgeted order booking and sales targets within the respective region, managing direct sales with key accounts, and converting non-buying or lost customers. Identifying non-service taking customers and informing them about the benefits of genuine services and spares will be crucial. You will focus on promoting products, gaining market share, and independently handling spare parts and service quotes. Additionally, you will need to regularly evaluate pending orders, ensure timely execution, and monitor dealer and direct receivables. Building and maintaining strong customer relationships is a key aspect of your role. You will establish direct relationships with end customers and through dealers while retaining customer loyalty. Competitive analysis, field data collection, and marketing coordination will also be part of your responsibilities. In terms of customer relationship management, you will collect feedback on spares pricing and quality, analyze customer-related problems, and work with the dealer team to resolve issues. Compliance with corporate guidelines, including following the Atlas Copco Vision, Mission, and core values, is essential. To succeed in this role, you should have a degree or diploma in Mechanical/Electrical Engineering along with 5 to 6 years of experience, preferably in spares sales in the Compressor/Construction/Mining industries. Good knowledge of air compressors and engines will be advantageous. Proficiency in Hindi, English, and Bengali is required. You should possess good communication skills, be open-minded, and have a willingness to gain knowledge of products and channel dynamics. Strong interpersonal skills, computer proficiency, and the ability to work under pressure are essential. Moreover, your role will require approximately 80% travel within the designated territory. In return, you can expect a friendly and family-like atmosphere at Atlas Copco, with plenty of opportunities to grow and develop. The company culture is known for respectful interaction, ethical behavior, and integrity, providing you with the potential to see your ideas realized and make a significant impact. New challenges and continuous learning opportunities await you in this role. If you are ready to be part of a team that values diversity and inclusivity, where bright ideas are welcomed from all, then join us on our journey for a better tomorrow. The last day to apply for this position is 15-07-2025.,

You should have prior experience in FMCG sales, particularly in B2B/FMCG/Foods items. Fluency in English, Hindi, and Gujarati is essential for effective communication. Being system-oriented and proficient in using computers will be an added advantage. Your primary responsibility will be selling signature premium dry fruits, sweets, and nuts to corporate clients in Gujarat. You will need to establish long-term mutual trust and focus on brand building in the region. Representing approximately 380 premium food items, creating presentations, and showcasing the various brands will be part of your role. The ideal candidate should be able to travel independently and understand customer behavior to recommend the most suitable products. Educating customers and potential buyers in a friendly manner is crucial for this position. This is a full-time, permanent role with benefits such as cell phone reimbursement, a flexible schedule, and a day shift. Performance bonuses may also be provided based on your achievements. A minimum of 2 years of experience in B2B sales is preferred. Proficiency in English is required for this job, and the work location will be in person. If you meet these requirements and are enthusiastic about sales and customer satisfaction, we encourage you to apply for this exciting opportunity.,

As a Front-Line Sales Executive, your primary responsibility will be to drive sales and revenue growth by effectively promoting and selling life insurance products to customers. You will be instrumental in establishing and nurturing strong relationships with clients, understanding their insurance needs, and offering personalized solutions to help them achieve their financial objectives. Your key responsibilities will include promoting and selling insurance products through various sales channels such as direct sales, referrals, branch walk-ins, and other lead generation activities. You will be expected to identify and prospect new customers to expand the customer base, conduct detailed financial needs analysis to recommend appropriate insurance solutions, and educate customers about the features and benefits of the products while addressing any queries or concerns they may have. Meeting or exceeding sales targets and key performance indicators (KPIs) set by the company will be crucial, ensuring consistent achievement of sales goals. It will also be essential to maintain accurate records of sales activities, customer interactions, and transactions using CRM software or other designated systems. Building and fostering strong relationships with existing customers to provide ongoing support and assistance, thereby enhancing customer satisfaction and loyalty, will be an integral part of your role. Staying updated on industry trends, market developments, and competitor activities will help you identify new sales opportunities and maintain a competitive edge in the market. This is a full-time position with benefits including health insurance and provident fund, along with a performance bonus. The work schedule is during day shifts and the work location is in person. If you are interested in this opportunity, please reach out to the employer at +91 8848001286 for further discussions.,

The main responsibilities of this role include assisting in creating and updating knowledge base articles, FAQs, and user guides to enable customers to navigate the platform independently. You will also be required to gather and evaluate customer feedback to recognize pain points, common requests, and trends, sharing these insights with the Customer Success team for continuous enhancement. Additionally, you will play a crucial role in recognizing early indications of customer dissatisfaction and collaborating with the team to proactively address potential issues, thereby contributing to the improvement of retention rates. Monitoring and reporting on customer success metrics, such as engagement rates, NPS scores, and churn/renewal statistics, will be a key aspect of this role. Moreover, you will work alongside the team to optimize customer success processes, proposing innovative ideas to enhance customer experience and satisfaction. This position also offers learning opportunities in various areas, such as gaining exposure to fundamental customer success principles and lifecycle management, hands-on experience with CRM tools like Salesforce and customer success platforms like Zendesk and Intercom, and learning how to analyze customer success metrics to derive actionable insights. Furthermore, you will engage in cross-functional collaboration with sales and product teams to ensure a cohesive approach towards customer success. The ideal candidate for this role should possess skills in metrics tracking, feedback analysis, onboarding, data collection, data analytics, reporting, churn reduction, cross-functional collaboration, CRM tools, process improvement, and customer success metrics.,

Close new deals at a high rate Build relationships with existing customers Cultivate new leads within the sales territory Travel throughout the territory and visit customers on a recurring basis Maintain records of all sales leads and/or customer accounts Educate customers on how products or services can benefit them financially and professionally Monitor the companys industry competitors, new products, and market conditions. Job Type: Full-time Benefits: Cell phone reimbursement Schedule: Day shift Education: Bachelor's (Preferred) Language: English (Preferred) Location: Chandigarh, Chandigarh (Required) Work Location: In person Expected Start Date: 01/09/2024,

Description PERMANENT WORK FROM HOME OPPORTUNITY !!! WORK TIMINGS: HYBRID SHIFT (3.30PM TO 12.30AM IST CUSTOMER SUPPORT REPRESENTATIVE/APPLICATION SUPPORT ANALYST (front lines) Essential Functions/Responsibilities Provide front-line support for our software applications via email or web form within organization-level agreements. (Optionally phone, and virtual screen share.) Document all relevant information related to customer requests in an organized fashion. Regular and predictable attendance for the designated shift may include rotating holiday support. Educate customers to help them gain value from our suite of products. Build rapport with our customers and drive high customer satisfaction. Follow department and Enverus processes and procedures. Accountable for overall individual/team productivity and performance through personal contributions (achieving set KPIs). Collaborate with team members and proactively participate in team discussions. Investigate data and product-related issues, escalate product bugs or data issues to the second line level, thoroughly document pertinent information which enables resolution, and anticipate follow-up questions and next steps. Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product. Provide updates to customers on outstanding issues that have yet to be resolved. Role Competencies And Skills Enjoy working with peoplekind and patient demeanour. Comfortable talking to the older demographic Strong organization and analytical and interpersonal skills include listening, asking questions, demonstrating empathy, and caring. Self-disciplined, resourceful, proactive, and productive. Comfortable working in a fast-paced, changing environment Excellent written and verbal communication in English. Leverages Customer Service expertise to effectively resolve client inquiries. Proven ability to work under pressure to take action and achieve results. Ability to think outside the box to anticipate follow-up questions and concerns before addressing them proactively. Handles quick context changes and can multitask. Understand balance between quality and quantity. Proficiency in resolving both internal and external conflicts professionally. Thrives in team environments and contributes to group discussions. Demonstrates resilience through a positive approach to change and challenges. High level of self-awareness, problem-solving skills and self-regulation. DAY-TO-DAY ACTIVITIES Pull cases from the BSP queue flagged as Tier 1, and they are handled promptly. Manage open cases from the personal queue and ensure the proper follow-up protocols are met. Review and update escalated issues by using Salesforce and Jira platforms. Collaborate with team members via chat rooms, emails, and phone calls. Ensure that all the communication shared is understood and followed. Help customers with general data or product questions Respond to email and web form inquiries within the established parameters. Assist other team members with their queue is follow-ups need to be completed. Handle emails to troubleshoot customers" issues via our available platforms (Salesforce, Five9). Ad hoc tasks. COMPETITIVE PROFILE 3+ years experience in application support roles or similar client-facing roles. Bachelor's Degree (Information Technology background preferred) Strong, advanced understanding of Microsoft Applications, especially Excel Industry experience or an industry degree is a plus. Understanding how CRM systems work will be an advantage E.g., Salesforce Previous exposure to Jira, Microsoft Teams, and Confluence will be a plus. PHYSICAL DEMANDS Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment. Travel requirements: 0% or as required for company needs.,