Customer Care Senior Associate NTT DATA North America

2.0 - 6.0 years

0 Lacs

haryana

On-site

The job involves reviewing and processing basic customer transactions, investigating and resolving data or account discrepancies, inputting, editing, and maintaining customer account information, and escalating issues to a supervisor in a timely manner when unable to resolve or understand customer requests. You will serve as a liaison between the company client, end customers, and various other stakeholders, demonstrating good interpersonal and customer relationship skills. It is essential to document all activities and actions necessary to successfully resolve customer issues, always providing efficient and courteous service to customers. Additionally, applying in-depth knowledge of systems and operations in support of the assigned customer group is required.,

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WFM Specialist LSEG (London Stock Exchange Group)

2.0 - 6.0 years

0 Lacs

karnataka

On-site

The role of a Data Analyst at LSEG involves performing data investigation on diagnostic, descriptive, and statistical output during research projects. You will also contribute to the development of new business proposals, oversee and review the work of Analysts, and provide training and development support. Leveraging your specific market/language skills, you will deliver on customer/business requirements while adhering to quality metrics set by the company. As a Data Analyst, you will lead in resolving client cases by addressing data integrity issues, missing data, and similar concerns. You will process data accurately and in a timely manner using your knowledge of tools and financial markets or compliance industry. Your responsibilities will also include identifying data from approved sources, converting/adding value to the data, and collaborating with internal and external teams for data sourcing and collection. Additionally, you will support specific complex projects, ensuring KPIs are met or exceeded. You will actively contribute to process improvement initiatives aimed at enhancing efficiency and customer experience within the organization. To qualify for this role, you should have a Bachelor's degree or equivalent qualification along with relevant experience in languages and/or financial markets or industry expertise. LSEG is a leading global financial markets infrastructure and data provider with a purpose of driving financial stability, empowering economies, and facilitating sustainable growth for customers. The company's values of Integrity, Partnership, Excellence, and Change form the basis of its culture and guide decision-making and actions on a daily basis. Joining LSEG means becoming part of a diverse workforce of 25,000 individuals across 65 countries. Your individuality will be valued, allowing you to bring your true self to work and contribute to a collaborative and creative environment where new ideas are encouraged. The organization is committed to sustainability and aims to support sustainable economic growth by re-engineering the financial ecosystem. LSEG offers a range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives to its employees.,

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