Customer Support Representative

About the Role:

We’re looking for a proactive and empathetic Customer Support Representative to join our team. The ideal candidate should have prior experience handling customer queries either via calls or chat ( social media platforms) in the FMCG, beauty, or fashion space. Your role will be to ensure a smooth, friendly, and effective customer experience across all support channels.

Key Responsibilities:

• Respond promptly and professionally to customer queries via call, chat, email, and social media DMs.
• Address customer concerns, product inquiries, order updates, and post-sales support.
• Maintain a high level of customer satisfaction through timely and accurate problem-solving.
• Escalate complex issues to the appropriate internal teams and ensure timely resolution.
• Update internal systems with customer interactions and relevant feedback.
• Collaborate with the operations, logistics, and marketing teams to resolve customer issues.
• Monitor common customer pain points and share insights for product or process improvements.

Requirements:

• 1–2+ years of experience in customer support via call or chat (social media experience preferred).
• Prior work experience in an FMCG, beauty, fashion, or lifestyle D2C brand is a strong plus.
• Excellent communication skills in English and Hindi (verbal and written).
• Customer-centric mindset with a calm and solution-oriented approach.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM tools (like Freshdesk, Zendesk) and Excel is preferred.

What We Offer:

• A vibrant, collaborative work culture in one of India’s fastest-growing D2C brands.
• Opportunities for learning, growth, and career progression.

Apply at shreya.mallick@foxtale.in