Customer Support Representative

Customer Service Executive Airline Process

CONTACT PERSON- DIVYA GROVER (9817767116)

Location:

About Us:

Role Overview:

Key Responsibilities:

• Handle inbound customer inquiries and complaints via voice / calls (and/or chat/email, if needed) regarding flight bookings, schedules, cancellations/changes, baggage, policies and other airline-related queries.

• Provide accurate and up-to-date information about airline processes, reservations, ticketing rules, and travel policies.
  
• Maintain records of customer interactions, update databases or CRM systems, and ensure documentation accuracy.
  
• Provide first-time resolution where possible; ensure customer satisfaction and service quality.
  
• Adapt to shifting schedules; maintain professionalism, patience, and empathy even during high-pressure situations.
  

Requirements:

• Good command of English (verbal communication essential).
  
• Graduation not required; candidates with 12th pass / equivalent are welcome.
  

• Freshers

  or those with prior customer service / BPO / airline-related or voice process experience are eligible.
• Willingness to work rotational shifts and a 6-day working schedule.
  
• Customer-oriented mindset, strong communication & problem-solving skills, ability to handle pressure, empathy, and a positive attitude.
  

What We Offer:

• Cab facility for commuting (to/from office)
  
• Opportunities to gain exposure in airline customer service BPO processes
  
• Training and supportive team environment
  
• Free Flight Tickets after completing 6Months of Probation Period.
  

How to Apply / Contact:

Interested Candidates can come directly for Walkin Interview at IGT Solutions, Mention DIVYA GROVER on your resume.

CONTACT NUMBER- 9817767116