Customer Support Executive

Zippee

1 - 2 years

2 - 3 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

solving queries client management customer support customer care customer handling bpo customer service inbound calls outbound process voice support outbound calling client satisfaction customer relationship b2b excel account management dashboards crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Profile -

We are looking to add proactive Customer Support Executives to oversee daily operations, ensure smooth deliveries, and manage brand accounts. You'll track performance, resolve operational issues in real time, improve processes, and maintain strong stakeholder relationships.

Key Responsibilities:

Monitor SLAs, delivery performance & client satisfaction
Resolve operational issues through coordination with internal teams
Build and manage client relationships with regular updates
Identify process gaps and drive efficiency
Prepare reports and insights for internal and client reviews

Qualifications -

Under Graduate/ Masters
0-2 years of experience in Customer Support/Sales/Account Management.
Attention to detail and good judgment.
Ability to work with diverse stakeholders and thrive in a dynamic startup environment.
Excellent communication, analytical skills, and strong influencing skills.

Benefits -

Opportunity to be part of a tight knit rocketship passionate about empowering consumer brands in the quick commerce era.
Annual company retreat.
Growth.

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