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Customer Support Executive

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Customer Support Executive

Veerwal Getwork Services

0 - 5 years

1 - 3 Lacs

Mumbai

Posted:3 months ago| Platform:

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Skills Required

Customer Support BPO Handling Customer Queries Solving Queries Customer Satisfaction Outbound Process Complaint Handling Query Resolution Email Process Customer Relationship Inbound Voice Process Customer Care Escalations Customer Queries Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for Customer Support for E-Commerce Company in Mumbai Location. WALK-IN INTERVIEW DRIVE!!!!! Job Title Customer Support Executive Function Customer Support Experience - Fresher to 6 Years Budget - Upto 2.8 to 3.3 LPA Location- Vikhroli West, Mumbai INTERESTED ONES PLS SHARE RESUME OVER 9220132326 OR sandeep@getwork.org . Brief Description We are looking for Customer Support Executives who will be responsible to manage customer grievances and address their queries, requests or complaints. The nature of these calls can vary from inquiring about the product delivery to returning the product. The agent needs to possess persuasive skills to retain customers and provide an end-to-end resolution. Roles and Responsibilities • Make calls and address customer's queries, requests, or complaints • Handle customer inquiries over the phone as well as via email • Manage and resolve customer complaints • Provide customers with product and service information • Research required information using available resources • Follow up with customers as committed or whenever required • Document call information Key Competencies and Skills • Verbal and written communication skills • Typing speed of minimum 28 wpm with 90% accuracy • Listening skills, problem-solving and problem analysis • Customer service orientation • Negotiation skills • Good adaptability and judgement skills Education and Experience • Graduate fresher or Undergrad with a minimum 1 year of BPO experience • Proficient with relevant computer applications • Good typing skills

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Veerwal Getwork Services

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San Francisco

51-200 Employees

60 Jobs

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Customer Support Executive

Experience & Salary

Skills Required

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Job Description

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