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Customer Support Executive

Customer Support Executive

Transcom

0 - 1 years

2 - 3 Lacs

Gurugram

Posted:6 hours ago| Platform:

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Skills Required

Television Telephone Internet Catering Cables Customer Relationship Customer Service Service Sales Voice Process Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Provide exceptional customer service through phone, email, and chat support to resolve customer queries and concerns. Handle incoming calls, emails, and chats in a timely and professional manner. Process orders, answer product questions, and provide solutions to issues related to cables, internet services, television services, telephone services, and other technical aspects. Maintain accurate records of all interactions with customers using CRM software. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-1 year of experience in BPO/Call Centre environment or similar industry. Strong communication skills with excellent verbal and written English proficiency. Ability to work on rotational shifts. Familiarity with basic troubleshooting techniques for resolving common technical problems.

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Customer Experience Management

Stockholm

30,000+ Employees

70 Jobs

Key People

Jonas Dahlberg

CEO
Lars Vesterlund

CFO
Daniel Hesser

Chief Commercial Officer

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Customer Support Executive

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