Customer Support Executive

Vamosys

2 - 3 years

3 Lacs

Chennai

Posted:2 hours ago| Platform:

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Skills Required

customer relationship back office customer service customer care customer interaction gps customer support customer satisfaction chat writing email support record maintenance non voice customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for an experienced customer support executive to provide customer service to the fullest satisfaction.

Respond to calls, chats, email and messages and assigned tickets from users with agreed time limits
Ability to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up until closure to ensure solution.
Immediate liaison to provide product/services information and resolve any emerging problems faced by customers with accuracy and efficiency.
Build sustainable relationships and trust with customers through open and interactive communication.
Record maintenance of all transactions and interactions with the customers.
Possess excellent product knowledge to enhance customer support.
Properly escalate unresolved issues to appropriate internal teams and ensure all issues are properly logged.
Ensure excellent service standards and maintain high customer satisfaction.
Prepare product or service reports by collecting and analyzing customer information.
GPS experience is preferable.

Required Skills:

Excellent communication and conversation skills (Verbal and Written)
Good documentation skills.
Should have a great customer handling skills with Patience.
Able to handle unforeseen situations.
Quick adaptability and ability to work under pressure.

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