Posted:19 hours ago|
Platform:
Work from Office
Full Time
• User Support: Serve as the primary contact for users across various
channels (calls, chat, E-mail), managing queries, resolving issues, and
ensuring satisfaction.
• Cross-functional Collaboration: Work with internal teams to address user
concerns, gather feedback and provide accurate resolutions.
• Feedback Loop: Identify common user issues and contribute to preemptive
solutions, enhancing our product and overall user experience.
• 3 to 8years of experience in a customer-centric role, preferably within the
Fintech or Payments industry.
• Exceptional communication skills, ensuring clarity, warmth, and understanding
in every interaction.
• A proactive mindset, continuously seeking ways to improve user experience
and pre-emptively solve issues.
• Ability to work collaboratively with internal teams and external partners.
Troywision
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