Supervise, guide, and motivate a team of telecallers.
Allocate daily calling targets and monitor individual/team performance.
Conduct daily team briefings, training, and coaching sessions.
Assist team members in improving communication, objection handling, and sales/customer service skills.

Operational Management

Ensure adherence to calling scripts, processes, and compliance guidelines.
Monitor live calls and call recordings to ensure quality and accuracy.
Track productivity metrics (calls made, talk time, lead conversion, customer satisfaction, etc.).
Maintain daily MIS reports and ensure timely submission to management.

Performance & Quality

Analyze performance gaps and implement corrective action plans.
Conduct regular performance reviews for the team.
Resolve escalated customer issues and ensure effective closure.
Achieve team targets related to sales, leads, collections, or customer service based on business requirements.

Coordination & Reporting

Coordinate with sales, operations, and management teams for smooth workflow.
Share regular feedback and insights to improve scripts/processes.
Prepare weekly/monthly performance reports and dashboards.

Required Skills & Qualifications

3-8 years of telecalling experience; at least 1 year in a supervisory/team leader role.
Excellent verbal communication skills in English/Hindi/regional languages.
Strong leadership, coaching, and interpersonal skills.
Ability to analyze data and generate reports (MS Excel/CRM).
Problem-solving mindset and ability to handle escalations.
Target-driven, disciplined, and team-oriented.

Call us on 9036050507 or mail us on connect@troywision.in

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