What You'll Own • User Support: Serve as the primary contact for users across various channels (calls, chat, E-mail), managing queries, resolving issues, and ensuring satisfaction. • Cross-functional Collaboration: Work with internal teams to address user concerns, gather feedback and provide accurate resolutions. • Feedback Loop: Identify common user issues and contribute to preemptive solutions, enhancing our product and overall user experience. What We Need • 3 to 8years of experience in a customer-centric role, preferably within the Fintech or Payments industry. • Exceptional communication skills, ensuring clarity, warmth, and understanding in every interaction. • A proactive mindset, continuously seeking ways to improve user experience and pre-emptively solve issues. • Ability to work collaboratively with internal teams and external partners. Rotaional shift 6days working Salary BEST in the Industry Call us on 9916560381/ 9036050507 or mail us the CV @ girijakeeli@troywision.in/ Pruthvi.pujar@troywision.in.
Roles and Responsibilities Source candidates through various channels such as job boards, social media, employee referrals, and networking events. Conduct initial screening calls with potential candidates to assess their suitability for open positions. Coordinate interviews between hiring managers and shortlisted candidates. Manage candidate pipelines by tracking progress, updating status reports, and following up on offers extended. Ensure timely communication with both clients (hiring managers) and candidates throughout the recruitment process. Desired Candidate Profile 1-3 years of experience in end-to-end recruitment or talent acquisition consultancy. Strong understanding of IT staffing industry trends and market dynamics. Excellent communication skills for effective client interaction and candidate engagement. Ability to work independently with minimal supervision while meeting tight deadlines. Call on 9036050507 or mail us on girijakeeli@troywision.in.
Key Responsibilities Make outbound calls to prospective customers and explain products/services. Handle inbound customer inquiries and provide appropriate information. Generate leads, follow up on prospects, and convert leads into sales (if applicable). Maintain an updated database of customer information and call records. Understand customer needs and offer relevant solutions. Achieve daily/weekly/monthly calling and conversion targets. Follow communication scripts and company guidelines. Provide timely feedback to the team leader/manager. Manage customer complaints professionally and escalate issues when needed. Required Skills & Qualifications Proven experience as a Telecaller/Customer Care Executive (preferred). Excellent verbal communication in English/Hindi/regional languages as required. Good listening skills and the ability to handle objections. Basic computer knowledge (MS Office, CRM software). Ability to work in a fast-paced environment. Positive attitude, patience, and customer-oriented approach Call us on 9036050507 or mail us on connect@troywision.in
Key Responsibilities Team Management Supervise, guide, and motivate a team of telecallers. Allocate daily calling targets and monitor individual/team performance. Conduct daily team briefings, training, and coaching sessions. Assist team members in improving communication, objection handling, and sales/customer service skills. Operational Management Ensure adherence to calling scripts, processes, and compliance guidelines. Monitor live calls and call recordings to ensure quality and accuracy. Track productivity metrics (calls made, talk time, lead conversion, customer satisfaction, etc.). Maintain daily MIS reports and ensure timely submission to management. Performance & Quality Analyze performance gaps and implement corrective action plans. Conduct regular performance reviews for the team. Resolve escalated customer issues and ensure effective closure. Achieve team targets related to sales, leads, collections, or customer service based on business requirements. Coordination & Reporting Coordinate with sales, operations, and management teams for smooth workflow. Share regular feedback and insights to improve scripts/processes. Prepare weekly/monthly performance reports and dashboards. Required Skills & Qualifications 3-8 years of telecalling experience; at least 1 year in a supervisory/team leader role. Excellent verbal communication skills in English/Hindi/regional languages. Strong leadership, coaching, and interpersonal skills. Ability to analyze data and generate reports (MS Excel/CRM). Problem-solving mindset and ability to handle escalations. Target-driven, disciplined, and team-oriented. Call us on 9036050507 or mail us on connect@troywision.in
Key Skills & Competencies Strong experience in agency management , channel sales , or outsourced operations . Ability to manage high-volume acquisition channels (telecalling / feet-on-street / digital). Excellent communication, negotiation and stakeholder management. Data-driven decision-making and analytical thinking. Knowledge of fintech, lending, credit products or consumer tech is a plus. Call on 9036050507 or mail us on connect@troywision.in
Key Responsibilities Make outbound calls to customers for EMI, credit card, loan, and overdue payment collections Follow up on soft & hard bucket cases as per allocated portfolio Negotiate payment plans and resolve customer disputes professionally Update collection status in CRM on a real-time basis Send payment reminders through calls, SMS, WhatsApp, and emails Ensure compliance with RBI, company policies, and recovery guidelines Achieve daily, weekly, and monthly recovery targets Handle customer objections and escalations effectively Coordinate with field recovery officers when required Maintain high standards of customer service while meeting collection goals Eligibility & Skills Minimum 12th Pass / Graduate preferred Experience in Loan, Credit Card, EMI, or B2C Collections is an advantage Strong communication & negotiation skills (Hindi/English/Regional language) Target-driven and high-pressure work capability Basic computer knowledge and CRM handling Ethical recovery approach and customer-friendly behavior Call us on Troywision Consulting : 9886675549/9060681420 . or mail us on connect@troywision.in
Key Responsibilities: Sales Responsibilities Visit schools, colleges, coaching centers, bookstores, libraries, and distributors to promote books and publications. Generate new business leads and close sales through direct field visits. Achieve monthly and quarterly sales targets. Collect purchase orders and coordinate with the internal team for order processing and dispatch. Follow up on payments and ensure timely collections. Marketing Responsibilities Promote new book launches, catalogues, and special offers. Conduct product presentations and book demonstrations at institutions. Participate in book fairs, exhibitions, and promotional events. Collect market feedback on pricing, competition, and customer requirements. Relationship Management Build and maintain strong relationships with institutional buyers, dealers, and retailers. Address customer queries and resolve issues promptly. Maintain a healthy pipeline of repeat customers. You can call Pruthviraj- 9060681420 or mail us on connect@troywision.in