Customer Support Executive

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About Us:

Shankara Buildpro Ltd is a true omnichannel one-stop shop for all construction and home improvement needs. Our ISO 9001 company, with a ₹6500+ crore turnover, caters to customers across the South, West, and East of India. Proudly ensuring the best quality at the best price with the best service. Our in-house brands (Ganga & Fotia) offer a vast range of materials under categories like roofing solutions, steel accessories, tiles, bathroom essentials, and much more.

About The Job:

Key Responsibilities:

• Make cold calls and follow-up calls to potential and existing customers.
• Handle inbound and outbound customer queries professionally.
• Manage and respond to customer communications via WhatsApp Business and community channels.
• Provide accurate information and ensure timely query resolution.
• Maintain and update customer records in the database.
• Prepare reports and manage data efficiently using Microsoft Excel.
• Collaborate with internal teams to ensure smooth customer support operations.
• Build and maintain strong customer relationships, ensuring high satisfaction.

Qualifications & Skills:

• Graduate in any discipline.
• Minimum 6 months of internship experience or 1 year of full-time experience in a similar role.
• Strong command over English and Hindi (spoken and written).
• Excellent oratory and interpersonal skills.
• Proficiency in Microsoft Excel and data management.
• Confidence in making cold calls and customer follow-ups.

Preferred Attributes:

• Positive and customer-centric attitude.
• Strong problem-solving and listening skills.
• Ability to multitask and manage work efficiently under pressure.
• Professional and approachable demeanor.

Salary & Benefits:

• Competitive salary as per industry standards.
• Career growth and skill development opportunities.
• Supportive and collaborative work culture.

How to Apply:

• Interested candidates can share their updated resume with us at

  aditya.yadav@shankarabuildpro.com