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Rudr Consultancy Services
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Customer Support Executive

Customer Support Executive

Rudr Consultancy Services

2 - 5 years

4 - 7 Lacs

udaipur bhilwara

Posted:4 days ago| Platform:

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Skills Required

client handling customer service customer complaints bbm customer support sales lead generation customer relationship customer care bms training hrsd business development accounting sales marketing customer handling finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executive

Job Name:

Customer Support Executive
Job Role:

Executive Industry:Software / IT Job Location:Udaipur, Bhilwara(Rajasthan) Experience:2- 5yearSkills:Client handling, admin support Salary:Best in the industry Education:BCA, BBM, BTech
Job Summary:
Client Communication. Raise Support Tickets & Resolution. Understand the technical details of the project to provide proper solutions. Managelargeamounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. About The Role ::
Managelargeamounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service teamsales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

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Customer Support Executive