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Renambl Technologies
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Customer Support Executive

Customer Support Executive

Renambl Technologies

0 - 2 years

2 - 4 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

bpo non voice process customer relationship issue resolution back office customer service customer care customer support technical support customer satisfaction chat email support troubleshooting non voice customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Customer Support Executive at Renambl, you will be the first point of contact for our customers, providing assistance and resolving inquiries. This role is crucial in ensuring customer satisfaction and loyalty by delivering exceptional support and maintaining a positive relationship with our clients. Job Description Customer Assistance: Respond to customer inquiries via phone, email, and chat, providing accurate and timely information. Issue Resolution: Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary. Feedback Collection: Gather and document customer feedback, and provide insights to the product and development teams. Knowledge Base Maintenance: Assist in the creation and updating of support documentation and FAQs to improve customer self-service resources.

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Renambl Technologies

Technology

San Francisco

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Customer Support Executive