Customer Support Executive

Job Description

Company Overview RekrutX is a dynamic organization committed to delivering exceptional recruitment solutions tailored to the unique needs of our clients. With a focus on innovation, integrity, and customer satisfaction, we aim to connect talented individuals with the right job opportunities. Our culture is built on collaboration and continuous improvement, and we value the contributions of our team members in creating transformative experiences for both our clients and candidates. Role Responsibilities Handle customer inquiries and provide accurate information regarding products and services. Respond to customer issues promptly through phone, email, or face-to-face interactions. Provide technical support and address any problems related to products. Maintain comprehensive knowledge of company products and services. Document customer interactions and follow up on unresolved issues. Identify and escalate priority issues to the appropriate management. Stay updated on customer service processes and policies. Assist in training new staff members on customer service protocols. Gather feedback from customers and report insights to management. Develop and maintain strong relationships with customers. Implement best practices for customer service and support. Participate in team meetings to share insights and improvement ideas. Manage multiple tasks while maintaining a high level of accuracy. Meet personal and team targets related to customer service metrics. Foster a positive company image by providing excellent customer service. Engage in continuous learning to enhance personal and professional development. Qualifications Intermediate or equivalent (required). Previous experience in a customer support role (preferred). Strong verbal and written communication skills. Proficient in using customer service software and tools. Ability to work in a fast-paced environment. Good analytical and problem-solving skills. Strong organizational skills and attention to detail. Basic knowledge of relevant products and services. Availability to work flexible hours as needed. Ability to work effectively in a team setting. Experience in handling difficult customer interactions professionally. Understanding of customer service metrics and reporting. Demonstrated ability to learn new technologies quickly. Commitment to customer satisfaction and excellence. Ability to maintain confidentiality of customer information. Willingness to contribute to team success and support colleagues. Skills: flexibility,problem solving,time management,organizational skills,teamwork,customer support,analytical skills,adaptability,customer service software proficiency,communication skills,technical support,relationship building,team collaboration,problem-solving,customer service Show more Show less