Customer Support Executive

1 - 2 years

2 - 3 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

  • Handle incoming calls and respond to customer queries promptly and professionally.
  • Provide accurate information about services, reports, appointments, and packages.
  • Coordinate with internal teams to resolve complaints or escalations.
  • Maintain customer records and log all communication in the system.
  • Ensure customer satisfaction through effective and polite communication.
  • Follow up with customers for feedback and service updates.

Key Skills Required:

  • Excellent communication and interpersonal skills.
  • Fluency in and English.
  • Basic computer knowledge and comfort with CRM systems.
  • Patience, empathy, and a problem-solving attitude.
  • Ability to handle high call volumes and work under pressure.

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