1. Partner Communication: Handle inbound and outbound communication with B2B partners in a timely and professional manner. Provide accurate information and updates regarding diagnostics services, bookings, and report status. 2. Issue Management: Address partner queries and concerns promptly to ensure efficient issue resolution. Manage escalations and coordinate with relevant teams to deliver effective solutions. 3. Cross-Functional Coordination: Liaise with the field operations team and clients to monitor phlebotomy visit schedules and completion status. Coordinate with the laboratory team to resolve report-related discrepancies or delays. 4. Data and System Management: Accurately record and maintain booking IDs and other relevant information in the internal system. Ensure all partner-related data is updated, complete, and compliant with internal processes. 5. Process Compliance and Quality Assurance: Adhere to standard operating procedures (SOPs) and maintain a high level of process discipline.
Job Description Position: Customer Support Executive Location: Gurgaon, Haryana Company: Redcliffe Labs Address: Unitech Cyber Park, Tower C, 7th Floor Sec 39, Gurgaon Job Summary: Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Very Good English Communication skills. Minimum 1 Years required in Customer Support Executive profile Key Responsibilities: Respond to customer inquiries via phone, email, chat, and social media promptly and professionally. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution. Provide accurate, valid, and complete information by using the right methods and tools. Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain a positive, empathetic, and professional attitude toward customers at all times. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Stay updated on product knowledge and company policies to provide accurate and timely information. Collaborate with team members and other departments to ensure overall customer satisfaction. Required Skills & Qualifications: Excellent communication and soft skills Experience with customer support software, databases, and tools. Strong problem-solving skills and the ability to think analytically. Ability to work independently and as part of a team. Patience and the ability to remain calm under pressure. Multilingual abilities are a plus. Flexibility in shifts
Roles and Responsibilities: Handle incoming calls and respond to customer queries promptly and professionally. Provide accurate information about services, reports, appointments, and packages. Coordinate with internal teams to resolve complaints or escalations. Maintain customer records and log all communication in the system. Ensure customer satisfaction through effective and polite communication. Follow up with customers for feedback and service updates. Key Skills Required: Excellent communication and interpersonal skills. Fluency in and English. Basic computer knowledge and comfort with CRM systems. Patience, empathy, and a problem-solving attitude. Ability to handle high call volumes and work under pressure.
Position: Human Resource Intern Company: Redcliffe Labs (www.redcliffelabs.com) Location: Noida Industry: Healthcare _______________________________________________________________________________ About Us: Redcliffe Labs is India's fastest growing omnichannel Pan India diagnostics service provider having its services in 220+ cities through a network of 80+ owned advanced labs and 2000+ Collection Centers powered by home sample collection across India. We are on a mission to provide quality healthcare services at affordable rates making diagnostics easily accessible and convenient to one and all. Position Overview: We are looking for a proactive and enthusiastic HR Intern to join our Human Resources team. This internship will provide hands-on exposure to various HR functions, including recruitment, employee engagement, HR operations, and compliance. The ideal candidate should be eager to learn, adaptable, and passionate about building a career in Human Resources. Key Responsibilities: Assist in end-to-end recruitment: sourcing, screening resumes, scheduling interviews, and coordinating with candidates. Support HR operations including employee onboarding, documentation, and maintaining HR records. Assist in drafting job descriptions and HR-related communication. Maintain and update HR databases with employee information. Provide support in preparation of HR reports, MIS, and dashboards. Collaborate with cross-functional teams to support day-to-day HR activities. Qualifications: Pursuing or recently completed a Bachelors/Master’s degree in HR, Business Administration, or related field. Strong interest in Talent Acquisition. Excellent communication and interpersonal skills. Ability to handle confidential information with integrity. Proficiency in MS Office (Excel, Word, PowerPoint); knowledge of HR tools will be an added advantage. Good organizational and multitasking abilities.
Job Description: - Assess the medical needs of patients over Tele-phone at primary care level by diagnosis. - Patient details along with medical history of the patient would be provided to the doctors. - Suggest the required diagnostic tests based on the diagnosis. - Suggest/ refer the patient to a specialist, if required based on the diagnosis/ condition - Speaking to patients to learn about their health goals and dietary needs, preferences, and restrictions. - Developing nutrition plans for clients. - Compiling information and tracking client progress towards their health goals. - Entering patient information patient database. Qualification & Other Key requirements: - M.SC/B.SC - Pleasing personality with good communication skills - High professional attitude
Business Analyst: Online Diagnostics The Opportunity We are seeking a highly motivated and analytical *Business Analyst* to join the CBOs core team. This pivotal role will provide critical, end-to-end analytical support across our Marketing campaigns, Online B2C conversion funnel, Inside Sales Call Centre, and Field Operations/Logistics. You will be the central data expert, translating complex data into actionable strategies that drive patient acquisition, improve conversion rates, enhance operational efficiency, and ultimately maximise business profitability. Key Responsibilities 1. Marketing Performance & Customer Acquisition Analytics Campaign ROI Analysis: Track and analyze the performance of all marketing channels (Paid Search, Social, SEO, Email, Affiliates) focusing on Marketing ROI, Cost Per Acquisition (CPA/CAC), and Return on Ad Spend (ROAS). Customer Lifetime Value (LTV): Develop models to calculate and segment Customer Lifetime Value and compare it against CAC to ensure sustainable growth. Funnel Attribution: Work with Marketing and Tech teams to ensure accurate multi-touch attribution, identifying which channels drive the most valuable patients. Web Analytics: Deep-dive into website and app traffic, bounce rate, and user behavior to identify blockages and opportunities at the top of the funnel. 2. Online B2C & Inside Sales Conversion Analytics* Conversion Funnel Optimization: Analyze the entire online patient journey from search to successful booking, focusing on conversion rate optimization (CRO) and cart abandonment. Call Centre Performance: Analyze Inside Sales metrics including Lead-to-Conversion Rate, Average Handle Time (AHT), Call Volume, Agent Utilization, and lead quality by source. Sales Strategy Analysis: Provide insights to optimize pricing, package promotions, and sales scripts based on conversion data. Forecasting: Assist in developing accurate demand and conversion forecasts for both digital self-service and inside sales channels. 3. Field Operations & Logistics Efficiency* Operational KPIs:* Analyze the efficiency of the phlebotomy and logistics network, tracking core operational metrics like *Turnaround Time (TAT) for collections, Phlebotomist Utilization Rate, and Cost Per Collection*. Service Quality:* Link operational metrics to patient experience (e.g., correlating late collections with lower Net Promoter Score/NPS). Resource Planning: Model and recommend optimal resource allocation (staffing and travel routes) to minimize costs while maintaining high service levels and meeting TAT targets. 4. Reporting, Dashboards, and Strategic Support* Design, build, and maintain *integrated dashboards* (using tools like Tableau/Power BI) that link marketing spend, sales conversions, and operational delivery in real-time. Provide quick, high-quality *ad-hoc analysis* to the CBO and leadership team to support immediate strategic decisions. Qualifications & Skills* Must-Haves Experience: 3-5 years of experience in a Business Analyst, Data Analyst, or relevant analytical role, with significant exposure to *B2C, E-commerce, or Digital Marketing/Sales Analytics. Technical Proficiency : Expert SQL skills for complex data extraction, cleaning, and manipulation. High proficiency in data visualization and dashboarding tools Looker Studio. Advanced Excel/Google Sheets modeling skills. Analytical Aptitude: Proven ability to break down complex business problems (e.g., "Why did our CAC increase?") into testable analytical hypotheses and provide clear, actionable recommendations. Domain Knowledge: Strong understanding of core digital metrics (CAC, LTV, ROAS) and Sales/Operations KPIs (AHT, Conversion Rates, TAT). Nice-to-Haves Prior experience in the Diagnostics or Healthcare industry. Experience with Google Analytics (GA4), marketing automation platforms, or CRM systems (e.g., Salesforce). Knowledge of statistical packages or programming languages (Python/R) for advanced analysis.