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Redcliffe Lifetech
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B2B Customer Support Executive

B2B Customer Support Executive

Redcliffe Lifetech

1 - 3 years

|

1 - 3 Lacs

Posted:-1 days ago| Platform:

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Skills Required

customer support voice process communication skills customer relationship customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Partner Communication:

Handle inbound and outbound communication with B2B partners in a timely and professional manner.
Provide accurate information and updates regarding diagnostics services, bookings, and report status.

2. Issue Management:

Address partner queries and concerns promptly to ensure efficient issue resolution.
Manage escalations and coordinate with relevant teams to deliver effective solutions.

3. Cross-Functional Coordination:

Liaise with the field operations team and clients to monitor phlebotomy visit schedules and completion status.
Coordinate with the laboratory team to resolve report-related discrepancies or delays.

4. Data and System Management:

Accurately record and maintain booking IDs and other relevant information in the internal system.
Ensure all partner-related data is updated, complete, and compliant with internal processes.

5. Process Compliance and Quality Assurance:

Adhere to standard operating procedures (SOPs) and maintain a high level of process discipline.

More Jobs at Redcliffe Lifetech

B2B Customer Support Executive

gurugram

INR 1 - 3 Lacs

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Redcliffe Lifetech

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