Posted:3 weeks ago|
Platform:
On-site
Full Time
Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites!
Technically proficient, customer-focused, and capable of translating complex concepts into simple, user-friendly solutions.
Ability to explain Software product concepts and workflow.
3-4 yrs
Logical thinking and root cause analysis.
3-4 yrs
Ability to work through complex customer inquiries.
3-4 yrs
Familiar in SaaS and web platforms.
3-4 yrs
Managing multiple tickets or chats efficiently.
3-4 yrs
Prioritize and manage the queries / issues.
3-4 yrs
Develop strategies to retain clients and reduce churn.
3-4 yrs
Monitor customer satisfaction through surveys or feedback and take action to address issues.
3-4 yrs
Understanding of CRM/helpdesk tools.
3-4 yrs
Clear, concise verbal and written communication.
3-4 yrs
Working closely with product teams.
3-4 yrs
Pinnacle Infotech
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