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COE Head

Pinnacle Infotech

10 - 15 years

20 - 25 Lacs

Madurai

Posted:2 months ago| Platform:

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Skills Required

Change management ISO Compliance Process excellence Customer service Risk management Continuous improvement Business continuity Operations Quality management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Process Excellence: Establish and lead the Centre of Excellence (COE) for process improvements, standardization, and optimization across the organization. Quality Management: Develop and implement robust quality management systems to ensure compliance with ISO standards and industry best practices. Strategic Initiatives: Define and drive strategic initiatives to enhance operational efficiency, improve service delivery, and achieve organizational objectives. ISO Certifications: Lead the planning, implementation, and maintenance of ISO certifications, including regular audits and compliance reviews. Performance Metrics: Develop KPIs to monitor process effectiveness, identify gaps, and drive continuous improvement initiatives. Cross-functional Collaboration: Partner with key stakeholders, including operations, technology, and customer service teams, to align process improvements with business goals. Change Management: Promote a culture of continuous improvement by introducing innovative methodologies, frameworks, and tools. Risk Management: Identify process-related risks and implement mitigation strategies to ensure business continuity. Team Leadership: Build and mentor a high-performing team to support quality initiatives and process excellence. Key Requirements: Educational Qualification: Bachelors or Master s degree in Engineering, Business, or a related field.

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Pinnacle Infotech

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Sugar Land Texas

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COE Head