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Customer Support Executive - Logistic

Customer Support Executive - Logistic

NLB Services

1 - 4 years

2 - 3 Lacs

Noida Greater Noida

Posted:6 months ago| Platform:

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Skills Required

Customer Support Blended Process Customer Service Domestic Voice Process Bpo Voice Domestic Voice Call Process Voice Process Email Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Handle inbound and outbound calls, emails, and chat inquiries, addressing customer queries, concerns, and requests in a professional and timely manner. Actively listen to customers, identify pain points, and provide efficient resolutions to enhance customer satisfaction. Document customer interactions, including details of the inquiry, issue, and resolution process, in the CRM system. Maintain high-quality service standards while meeting performance metrics such as response time, customer satisfaction (CSAT), first call resolution (FCR), and adherence to schedules. Ensure compliance with company policies, industry regulations, and confidentiality agreements. Work collaboratively with team members to achieve team goals and ensure smooth escalation of issues when required. Participate in team meetings and contribute ideas for process improvements and customer service enhancement. Stay up-to-date with product and service knowledge to provide accurate and relevant information to customers. Adapt to shifting priorities and handle multiple tasks simultaneously in a fast-paced environment. Manage time effectively to ensure timely responses and resolutions across all communication channels. Other info:- * Skill Set: B2 level communication * Process Type: Email Support * Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) * Week Offs: Rotational * Cab Facility: One-sided cab during odd hours (window: 7 PM 6 AM) Location- Noida Sector 63 5 Days Working 2 days off Excellent communication skills For more info - Harpreet.kaur@nlbtech.in

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Customer Support Executive - Logistic