Customer Support Executive

iSON Xperiences

0 - 3 years

2 - 3 Lacs

noida

Posted:3 hours ago| Platform:

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Skills Required

blended process customer support international voice process inbound voice process customer service solving queries customer care customer satisfaction customer retention outbound process customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

Interacting with customers over the phone, by email, or by chat to provide information and services
Answering customer inquiries and complaints
Handling customer issues and conflicts
Escalating issues to the appropriate team
Good understanding of Customer Support Business

Preferred candidate profile

Graduates only
Good communication skills
Should be OK to handle customers over calls ( 70+ calls per day )
Rotational shift for male (10:30 am - 2:30 am window shift )
Day shift for Female ( 10:30 - 7:30 & 11:30 - 8:30 window shift ) ( Any 9 hours will be given )
Rotational week offs
Lucrative Incentives Based On Performance
Travelling Allowance
Professional Career Development

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