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Indersons Services
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Customer Support Executive

Customer Support Executive

Indersons Services

2 - 5 years

3 - 4 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

customer support customer service client handling & relationship management problem solving sla hindi speaking conflict resolution client interaction troubleshooting english client support client coordination client servicing technical support ticket management

Work Mode

Remote

Job Type

Full Time

Job Description

Experience:

TransportSimple

POC for all the customers.
Solve queries via calls, chats & emails in
Hindi & English
(written and verbal compulsory)
Troubleshoot product issues and guide customers through solutions.
Ensure tickets are closed within SLAs and escalate when needed.
Build long-lasting relationships by delivering excellent customer experiences.

Skills Required

Experience: Must have worked in a client-facing role for a software/IT company.
Languages:
Fluency in
Hindi & English
Communication Skills:
Strong verbal & written communication, active listening, empathy, and patience.
Customer Handling:
Ability to manage difficult conversations, conflict resolution, and relationship building.
Problem Solving:
Analytical thinking, troubleshooting mindset, and quick decision-making under pressure.
Domain Knowledge (Good to Have):
Exposure to
logistics, transport tech, or SaaS platforms

Why Join TransportSimple?

Be part of a high-growth SaaS startup solving real-world problems in the commercial vehicle industry.
Own the customer experience for our Middle East expansion.
Work closely with founders & core teams – your voice matters here.
Thrive in a performance-driven culture with clear growth paths & recognition.
Shape the future of the transport industry with tech that truly delivers impact.
Opportunities for multiple business trips to the Middle East, especially Dubai.

Your Impact

As a
Customer Support Executive
at TransportSimple, you’re not just answering queries — you’re building trust and driving adoption in an international market. Your support ensures customers succeed with our platform, fuelling our mission to be the best Fleet Operations Software.

Industry

Software Development

Employment Type

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