Customer Support Executive - Inbound Process

Imarque Solutions

0 - 2 years

1 - 2 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

Inbound Customer Service Escalations Customer Queries Customer Handling Bpo Customer Service Solving Queries Inbound Calls Voice Process Client Satisfaction Inbound Voice Process Customer Relationship Customer Complaints Customer Retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Oversee customer service operations to ensure high standards of service delivery.
Address and resolve customer complaints and inquiries promptly.
Conduct training sessions to maintain service quality and team effectiveness.
Provide knowledgeable support on products.
Provide
Level 1 support
for tools/applications and coordinate with stakeholders until closure.
Obtain and evaluate all relevant data to manage
complaints and inquiries
effectively.
Monitor and dispatch incidents/tickets
to the appropriate technical solution group.
Efficiently
resolve complaints
to completion, ensuring
customer satisfaction
.
Complete
call notes and reports
as required and update them in the
CRM
.
Create reports using
MS Office tools
(Excel, PowerPoint).
Record details of
comments, inquiries, complaints,
and
actions taken
.
Handle
administration, communication,
and
coordination
with internal departments.
Flexible
and willing to work in rotational shifts within a
24/7 helpdesk environment
..

Preferred candidate profile

Educational qualification:

Bachelor's Degree
in any field.

Experience :

0-24 months
of experience in handling tickets and supporting tools/applications.
Fresher may also can apply.

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