Customer Support Executive

Job Title: Customer Support Executive (Female)

Location: [Indore]
Employment Type: Full-Time
Department: Customer Service / Support

Job Summary:

The Customer Support Executive will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience through prompt, efficient, and professional communication. This role requires strong interpersonal skills, problem-solving ability, and a customer-first mindset to maintain client satisfaction and loyalty.

Key Roles and Responsibilities:

• Customer Interaction
• Respond to customer queries via phone, email, chat, or in-person in a timely and courteous manner.
• Provide accurate product or service information to customers.
• Issue Resolution
• Identify, investigate, and resolve customer complaints or concerns efficiently.
• Escalate unresolved issues to the appropriate department or supervisor when necessary.
• Record Keeping
• Maintain detailed and accurate records of customer interactions, complaints, feedback, and actions taken.
• Update CRM or customer databases regularly.
• Customer Feedback and Relationship Management
• Collect and analyze customer feedback to suggest service improvements.
• Build and maintain positive relationships to enhance customer loyalty.

Required Skills and Qualifications:

• Bachelor’s degree
• Prior experience in customer service or related field.
• Excellent communication skills (verbal and written).
• Strong problem-solving and conflict resolution skills.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time

Ability to commute/relocate:

• New Palasia, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Speak with the employer
+91 8962434569