Customer Support Executive

Description

We are seeking a highly motivated Customer Support Executive to join our team in India. This entry-level position is ideal for freshers looking to start their career in customer service. The successful candidate will be responsible for providing exceptional support to our customers and ensuring their satisfaction.

Responsibilities

• Provide excellent customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to improve customer satisfaction.
• Identify and escalate priority issues to appropriate personnel.
• Stay updated on product knowledge and company policies to assist customers effectively.

Skills and Qualifications

• Excellent verbal and written communication skills in English and local languages.
• Strong problem-solving abilities and conflict resolution skills.
• Basic knowledge of customer service principles and practices.
• Proficiency in using computer systems and customer support software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and organizational skills.