Customer Support Executive

Hti Manpower Outsoursing Services Private Limited

0 years

2 - 3 Lacs

Bengaluru Karnataka India

Posted:3 months ago| Platform: Foundit logo

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Skills Required

crm software Technical Support Product Knowledge Multitasking Customer Service Communication Skills Conflict Resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a highly motivated Customer Support Executive to join our team in India. This entry-level position is ideal for freshers looking to start their career in customer service. The successful candidate will be responsible for providing exceptional support to our customers and ensuring their satisfaction.

Responsibilities

Provide excellent customer service and support to clients via phone, email, and chat.
Resolve customer inquiries and issues in a timely and professional manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members and other departments to improve customer satisfaction.
Identify and escalate priority issues to appropriate personnel.
Stay updated on product knowledge and company policies to assist customers effectively.

Skills and Qualifications

Excellent verbal and written communication skills in English and local languages.
Strong problem-solving abilities and conflict resolution skills.
Basic knowledge of customer service principles and practices.
Proficiency in using computer systems and customer support software.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong attention to detail and organizational skills.

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