Customer Support Executive

About the Company

Hike Education is one of the leading EdTech companies working with the top B-schools providing support and assistance to the students. It was started in the year 2014 by a visionary person with a motive to bring revolution in the EdTech industry. The aim was to fill the gap for aspiring professionals to pursue higher education and level up their career paths. Initially started at a small space in Noida, Hike has now marked its presence at more than 4 locations and it is continuously expanding. The organization is soaring high following its aim. It has helped more than 1,00,000 professionals in chasing their career objectives. Online courses like MBA, Bachelor Programs, and various other Diploma and Certificate Programs offered by the associated Universities are helping many professionals in pursuing their goals. With our endeavor and initiative, we strive to build leaders and skillful resources for the growth of both, the professionals and the organization.

Our Vision & Mission

We are taking a full-stack approach to leverage content, technology, marketing and services to offer quality education at scale in partnership with corporate & academics to offer a rigorous & industry-relevant program.

Why Hike Education?

● At Hike Education, we believe in the transformative power of learning that goes beyond the confines of traditional education. Here, you not only gain knowledge but also cultivate valuable skills, all while earning and securing your financial independence.

● Experience the assurance of bi-yearly salary enhancements and promotions, directly correlated to your outstanding performance. Experience the advantages of our lucrative incentive structure at Hike Education.

● At our organization, we recognize and reward your dedication and achievements by consistently elevating your compensation and providing opportunities for advancement. Join us and experience the exhilarating synergy of learning while you earn, paving the way for personal growth and professional success.

Roles & Responsibilities

● Oversee end-to-end operations management, ensuring smooth execution of documentation and process workflows.

● Manage and review document collection, verification, and compliance as per university and internal guidelines.

● Ensure accurate and timely uploading of documents on internal CRMs and university partner portals.

● Monitor daily operational activities and maintain performance dashboards using MS Excel and Google Sheets.

● Coordinate with sales, academic, and on-floor teams to streamline operational processes.

● Ensure data accuracy, confidentiality, and adherence to compliance standards.

● Guide and support operations executives to achieve team and organizational goals.

Qualifications

● Graduate/Post Graduate in any discipline.

● 2–5 years of experience in operations, documentation, or education operations roles

● Strong proficiency in MS Excel, Google Sheets, and Google Docs.