Customer Support Executive

Title

About HealthTick

At HealthTick, we believe that being healthy shouldn't mean giving up our favourite food or working out for hours daily. We believe in sustainable changes that can last a lifetime. So, by using a combination of Behavioural Science, AI & Human Coaching, we help people develop healthy habits by spending just 10 minutes/day. We've already helped 1000s of people achieve their health goals without taking extreme measures. Now, we want to bring this experience to millions more — and that’s where you come in.

Life as a Customer Support Executive

Advisory is at the heart of HealthTick, and we’re serious about offering people a helpful experience.

So we never push-sell, never mis-sell. We offer our product to those who need it.

• No Health Experience Required

  : New to healthcare? No problem. If you’re eager to learn, our comprehensive training program will bring you up to speed.

• No Mis-selling

  : At HealthTick, you’ll never be asked to push-sell to people who don't need the product.

Roles & Responsibilities

• Respond to customer queries via chat, email and phone within minutes.
• Proactively reach out to users, take their feedback and pass it to the relevant team
• Ensure timely, accurate and empathetic customer support
• Track user complaints, follow up until resolution and escalate when necessary
• Troubleshoot app issues, payment queries or plan-related queries
• Collaborate with different teams to resolve customer issues at the earliest
• Contribute ideas to improve customer experience and reduce queries over time.

What we're looking for

• Excellent written and verbal communication in English and Hindi
• Problem-solving mindset - not just answering but resolving
• Empathetic and a people-first approach
• Patience
• Ability to manage multiple chats/calls at once
• We need someone who is self-responsible and self-managed. We don't like micromanaging
• A degree in health health-related field is a bonus but not mandatory

Work Location

Working days:

Date of joining

What's in it for you?

• Earn incentives for doing good work

• No question asked Wellness Leaves

  : Take time off for mental and physical well-being whenever you need, no questions asked. (We're not the kind of people who deny leaves unnecessarily)

• Continuous Learning and Growth

  : We’re committed to your career journey by helping you learn constantly, providing growth opportunities, and all the support you need to excel.

• Fun Events & Off-sites

  : We work hard and celebrate our wins just as hard!