Customer Support Executive

Job Title: Customer Support Executive

Location: Noida

Job Type- Full-time(onsite)

Reports To: Customer Success Manager

Job Summary

We are seeking a proactive and customer-focused Customer Support Executive to manage customer interactions across chat, email, and phone. The ideal candidate will have excellent written and verbal communication skills, strong organizational abilities to handle a dynamic office environment, and a natural acumen for upselling products to the prospects and existing customers.

Key Responsibilities

Respond promptly and professionally to customer inquiries via chat, email, and calls.

Provide accurate information, troubleshoot issues, and ensure timely resolution of customer concerns.

Maintain detailed records of interactions, feedback, and resolutions using Documentation tools.

Identify opportunities to upsell or cross-sell products and services to existing customers while

maintaining a customer-first approach.

Collaborate with internal teams to escalate complex issues and follow through to closure.

Adapt quickly to process updates, new product features, and evolving customer needs.

Assist in creating reply- templates, and process documentation to improve support efficiency.

Required Skills & Qualifications

Proven experience in customer support, service desk, or a similar role.

Excellent written and verbal communication skills in English (additional languages are a plus).

Strong organizational and time-management abilities to handle multiple tasks effectively.

Customer-oriented mindset with problem-solving aptitude is a must for this role.

Ability to thrive in a fast-paced and evolving business environment.

Familiarity with Zoho-Sales IQ, ticketing systems, and helpdesk tools & Office-Suites like spreadsheets.

Demonstrated ability to upsell or promote additional products/services without compromising customer satisfaction.

Education & Experience

Bachelor’s degree (preferred, but not mandatory with relevant experience).

1–3 years of experience in delivering exceptional customer support.

Key Competencies

Communication & Interpersonal Skills

Customer Service Orientation

Sales Awareness / Upselling Skills

Adaptability & Flexibility

Attention to Detail

Team Collaboration

Note- Interested candidates can share CV at monika@gopaisa.in