Customer Support Executive

Go Fashion

1 - 3 years

2 - 3 Lacs

chennai

Posted:-1 days ago| Platform:

Apply

Skills Required

customer support non voice process hindi speaking voice process email support bpo voice return & exchange query handling solving queries semi voice query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

Position : Customer Support Executive

Salary Range : 3 LPA

Experience : 6months 2years

Key Responsibilities

Greet and assist customers in-store, over the phone, and via digital platforms.
Handle customer inquiries related to Website Orders, Refund queries, Stock availability and promotions.
Manage sales transactions, billing, and returns/exchanges efficiently and accurately.
Provide styling suggestions and guide customers in selecting suitable apparel.
Address and resolve customer complaints in a professional and timely manner.
Maintain customer records, feedback, and service logs for continuous improvement.
Coordinate with inventory, sales, and warehouse teams for order fulfillment.
Ensure store/desk area is clean, organized, and aligned with brand presentation standards.
Support loyalty programs, promotions, and after-sales services.

Skills & Competencies

Strong communication (Hindi & English) and interpersonal skills.
Customer-centric approach with problem-solving ability.
Basic knowledge of retail sales and apparel products.
Ability to multitask and remain calm under pressure.
Familiarity with POS systems, billing, and CRM tools is an advantage.
Good grooming and professional appearance to represent the brand.

Qualifications

Minimum: Graduate (any stream) or equivalent diploma.
Prior experience (6 months 2 years) in retail, customer service, or apparel sector preferred.

Work Environment

Location: Corporate Head Office, Chennai
Working Hours: 9am – 6pm (9 hours)
Reports To: Customer Support Manager.

More Jobs at Go Fashion

Senior Video Editor

Bengaluru

3.0 - 4.0 yrs

INR 5 - 7 Lacs

Autocad Design Engineer

chennai

2.0 - 7.0 yrs

INR 3 - 5 Lacs

Customer Support Executive

chennai

1.0 - 3.0 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.