Customer Support Executive

0 years

0 Lacs

Posted:4 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

futureMBBS partners with 22 top universities across 9 European countries to offer students the opportunity to study MBBS at leading institutions. With a proven track record of over 900 successful student placements, futureMBBS is dedicated to helping students achieve their medical education goals. Our commitment is to providing personalized support to ensure seamless admissions and guidance for students pursuing their dream medical careers abroad.


Role Description

This is a full-time, on-site position based in Gurugram for a Customer Support Executive. The primary responsibilities include providing high-quality customer support, promptly addressing inquiries, resolving issues, and ensuring a seamless experience for students throughout the admission process. The executive will also assist in coordinating between students and partner universities, maintaining effective communication to address requirements and follow-ups, and maintaining accurate documentation for all interactions and cases.


Qualifications

  • Strong customer service and problem-solving skills, with the ability to handle inquiries and resolve issues professionally.
  • Effective communication and interpersonal skills to build relationships with students, parents, and university representatives.
  • Attention to detail and organizational skills to ensure accurate tracking of student cases and proper documentation.
  • Proficiency in using office tools and CRM systems to manage customer interactions and processes efficiently.
  • Adaptability, teamwork, and a proactive approach to working in a fast-paced environment.
  • Bachelor's degree in any relevant field (preferred but not mandatory).
  • Familiarity or interest in educational consulting or medical university admissions is a plus.

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