1 years

3 Lacs

Posted:1 month ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for skilled and customer-focused professionals to join our dynamic Customer Support team. If you have strong communication skills and experience in voice processes, this opportunity is for you!

Position: Customer Support Executive

Location: Noida

Process: Blended / Voice Support

Joining: Immediate joiners preferred

Key Responsibilities:

  • Handle customer interactions professionally and courteously
  • Identify customer needs accurately and provide suitable solutions
  • Follow scripts, processes, and quality guidelines
  • Maintain product and process knowledge
  • Meet or exceed performance metrics (AHT, CSAT, FCR, adherence)
  • Escalate unresolved issues to Team Leaders or relevant teams
  • Ensure customer data confidentiality and follow security policies
  • Participate in coaching, training, and performance improvement sessions
  • Follow company templates, tone guidelines & quality standards
  • Ensure timely responses and resolution as per SLAs
  • Collaborate with cross-functional teams for issue resolution

Qualifications & Skills:

  • Bachelor’s degree or diploma (minimum requirement)
  • Minimum 1 year of experience in a voice process
  • Fluent in English (minimum B2 level)
  • Strong communication & active listening skills
  • Ability to work under pressure and handle multiple tasks
  • Customer-oriented mindset with empathy
  • Basic computer literacy (MS Office, CRM tools)
  • Flexible for shifts, weekends, and public holidays
  • Good writing skills
  • Typing speed: 40 WPM preferred
  • Strong analytical & problem-solving abilities

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

noida, greater noida, delhi / ncr