Customer Support Executive

Job Title: Customer Success Specialist

Job description

Requirements:

● 1-2 years of experience in a customer success or support role, ideally within a technology-focused company.

● Strong problem-solving and communication skills.

● Ability to understand and explain technical concepts to non-technical users.

● Hands-on experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce) and ticketing systems is preferred.

● Customer-centric mindset with a passion for helping others succeed.

● Self-motivated, organized, and capable of managing multiple priorities.

● Adaptability in a fast-paced startup environment.

● Basic understanding of APIs, integrations, and software troubleshooting.

● Experience with ticketing systems and platforms is a plus.

● Familiarity with analytics tools and data-driven approaches is advantageous.

Key Responsibilities:

Support

● Deliver outstanding technical support to customers across email, chat, and phone channels, ensuring prompt and professional resolution of issues.

● Diagnose and resolve customer queries related to platform functionality, integrations, and custom configurations.

● Act as the primary escalation point for technical issues, collaborating closely with product and engineering teams to ensure swift and thorough resolutions.

● Continuously update and expand documentation to reflect the latest product updates, features, and best practices, ensuring clients have access to accurate and up-to-date materials.

● Proactively identify and address recurring support trends, proposing improvements to enhance the customer experience and streamline internal processes.

Client Support & Relationship Management

● Act as the main point of contact for clients throughout the project lifecycle.

● Set and manage client expectations regarding deliverables, timelines, and outcomes.

● Respond promptly to client inquiries and issues, manage tickets, troubleshoot problems, and provide solutions to ensure client satisfaction and retention.

Employment Type: Contract - Full Time

Role Category: Technical Support / Customer Support

Location: Kaup

Work from office, Night Shifts

Contact - marita@desicrew.in

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 2 years (Preferred)

Language:

• English (Preferred)

Location:

• Udupi, Karnataka (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person