Job Title: Customer Success Specialist Job description Requirements: ● 1-2 years of experience in a customer success or support role, ideally within a technology-focused company. ● Strong problem-solving and communication skills. ● Ability to understand and explain technical concepts to non-technical users. ● Hands-on experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce) and ticketing systems is preferred. ● Customer-centric mindset with a passion for helping others succeed. ● Self-motivated, organized, and capable of managing multiple priorities. ● Adaptability in a fast-paced startup environment. ● Basic understanding of APIs, integrations, and software troubleshooting. ● Experience with ticketing systems and platforms is a plus. ● Familiarity with analytics tools and data-driven approaches is advantageous. Key Responsibilities: Support ● Deliver outstanding technical support to customers across email, chat, and phone channels, ensuring prompt and professional resolution of issues. ● Diagnose and resolve customer queries related to platform functionality, integrations, and custom configurations. ● Act as the primary escalation point for technical issues, collaborating closely with product and engineering teams to ensure swift and thorough resolutions. ● Continuously update and expand documentation to reflect the latest product updates, features, and best practices, ensuring clients have access to accurate and up-to-date materials. ● Proactively identify and address recurring support trends, proposing improvements to enhance the customer experience and streamline internal processes. Client Support & Relationship Management ● Act as the main point of contact for clients throughout the project lifecycle. ● Set and manage client expectations regarding deliverables, timelines, and outcomes. ● Respond promptly to client inquiries and issues, manage tickets, troubleshoot problems, and provide solutions to ensure client satisfaction and retention. Employment Type: Contract - Full Time Role Category: Technical Support / Customer Support Location: Kaup Work from office, Night Shifts Contact - [email protected] Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Customer support: 2 years (Preferred) Language: English (Preferred) Location: Udupi, Karnataka (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person
Job Title: Customer Success Specialist Job description Requirements: ● 1-2 years of experience in a customer success or support role, ideally within a technology-focused company. ● Strong problem-solving and communication skills. ● Ability to understand and explain technical concepts to non-technical users. ● Hands-on experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce) and ticketing systems is preferred. ● Customer-centric mindset with a passion for helping others succeed. ● Self-motivated, organized, and capable of managing multiple priorities. ● Adaptability in a fast-paced startup environment. ● Basic understanding of APIs, integrations, and software troubleshooting. ● Experience with ticketing systems and platforms is a plus. ● Familiarity with analytics tools and data-driven approaches is advantageous. Key Responsibilities: Support ● Deliver outstanding technical support to customers across email, chat, and phone channels, ensuring prompt and professional resolution of issues. ● Diagnose and resolve customer queries related to platform functionality, integrations, and custom configurations. ● Act as the primary escalation point for technical issues, collaborating closely with product and engineering teams to ensure swift and thorough resolutions. ● Continuously update and expand documentation to reflect the latest product updates, features, and best practices, ensuring clients have access to accurate and up-to-date materials. ● Proactively identify and address recurring support trends, proposing improvements to enhance the customer experience and streamline internal processes. Client Support & Relationship Management ● Act as the main point of contact for clients throughout the project lifecycle. ● Set and manage client expectations regarding deliverables, timelines, and outcomes. ● Respond promptly to client inquiries and issues, manage tickets, troubleshoot problems, and provide solutions to ensure client satisfaction and retention. Employment Type: Contract - Full Time Role Category: Technical Support / Customer Support Location: Kaup Work from office, Night Shifts Contact - marita@desicrew.in Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Customer support: 2 years (Preferred) Language: English (Preferred) Location: Udupi, Karnataka (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person