Customer Support Executive (CSE)

Job Title: Customer Support Representative
Location: [Indirapuram, Ghaziabad]
Job Type: [Full-Time]
Department: Customer Support
Reports to: Customer Support Manager

About Us:

Rosier Foods Pvt Ltd. is a leading provider of high-quality, sustainably sourced food products. We’re passionate about delivering great taste and exceptional service to our customers. Join our team and help support a brand that brings wholesome food to homes across the country. Dedicated to delivering exceptional service and innovative solutions to our customers. We're looking for a Customer Support Representative to join our team and help us continue providing world-class support.

Job Summary:

As a Customer Support Representative, you will be the first point of contact for our customers, providing timely, professional, and effective assistance across multiple channels (email, chat, phone, etc.). Your role is vital in ensuring customer satisfaction, resolving inquiries, and maintaining our company’s reputation for excellent support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media in a prompt and courteous manner.
• Troubleshoot customer issues and provide accurate information, solutions, or alternative options.
• Escalate complex problems to the appropriate internal teams and follow up to ensure resolution.
• Maintain detailed records of customer interactions, feedback, and issues in our support system.
• Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction.
• Stay up to date on product knowledge, company policies, and system updates.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Proven experience in a customer service or customer support role (1+ years preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency with customer service software, CRM systems, and Microsoft Office/Google Workspace.
• Ability to work independently and in a team-oriented environment.
• Patience, empathy, and a passion for helping people.

Preferred Qualifications:

• Experience supporting [industry-specific tools, e.g., FMCG, e-commerce, ].
• Multilingual abilities are a plus.
• Familiarity with tools like Zendesk, Intercom, or HubSpot.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Supportive and collaborative team environment
• Flexible work arrangements (if applicable)
• Training and development programs

How to Apply:
Please submit your resume and a brief cover letter outlining your interest and qualifications to Hr@rosierfoods.com

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person