Customer Support Executive (CSE)

0 years

1 Lacs

Posted:1 hour ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support (EdTech)

We are looking for a Customer Support Executive who can assist students and parents with clarity, patience, and professionalism. The role involves explaining course and platform details, resolving queries, and ensuring a smooth learning experience.

Key Responsibilities:

  • Communicate course, curriculum, and platform information clearly.
  • Understand student concerns empathetically and provide accurate guidance.
  • Troubleshoot technical or learning-related issues and offer effective solutions.
  • Maintain high customer satisfaction with a helpful and positive approach.
  • Document queries and ensure timely follow-ups when needed.

Requirements:

  • Strong communication and listening skills.
  • Good understanding of EdTech products or willingness to learn quickly.
  • Problem-solving ability and customer-first mindset.
  • Patience, professionalism, and attention to detail.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

  • Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Location:

  • Bhopal, Madhya Pradesh (Preferred)

Work Location: In person

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