We are looking for a dedicated and customer-focused Customer Support Executive to manage post-sales support, service delivery, and relationship management for both end-users and channel partners of our Augmented Reality (AR) product. The ideal candidate should have strong communication, coordination, and problem-solving skills to ensure a smooth and satisfying customer experience. Key Responsibilities: Act as the primary point of contact for customer and partner queries post-sale, ensuring timely resolution and satisfaction. Coordinate with internal teams to ensure accurate and timely delivery of AR products/services. Provide onboarding support, training, and usage guidance to customers and partners. Handle escalations, service requests, and troubleshooting via phone, email, or remote sessions. Maintain updated records of support cases, delivery statuses, feedback, and resolutions in the CRM system. Build and maintain long-term relationships by delivering consistent and quality support. Communicate proactively about delivery timelines, product updates, and service improvements. Assist resellers and agents with their client-side delivery and support requirements. Collect feedback and report common issues to relevant teams to support continuous improvement. Qualifications & Skills: Bachelor’s degree in any discipline (preferred in Business, IT, or Communications). 0–2 years of experience in customer support, client servicing, or after-sales (preferably in tech or product-based companies). Excellent verbal and written communication skills in English, Gujarati, and Hindi. Strong coordination, empathy, and follow-up skills. Basic understanding of AR or digital products is a plus (training will be provided). Familiarity with CRM tools, ticketing systems, and productivity tools (MS Office, Google Workspace). Problem-solving attitude and ability to handle multiple client interactions effectively. Job Type: Full-time Pay: ₹10,141.59 - ₹15,000.00 per month Benefits: Leave encashment Provident Fund Ability to commute/relocate: Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
We are looking for a dedicated and customer-focused Customer Support Executive to manage post-sales support, service delivery, and relationship management for both end-users and channel partners of our Augmented Reality (AR) product. The ideal candidate should have strong communication, coordination, and problem-solving skills to ensure a smooth and satisfying customer experience. Key Responsibilities: Act as the primary point of contact for customer and partner queries post-sale, ensuring timely resolution and satisfaction. Coordinate with internal teams to ensure accurate and timely delivery of AR products/services. Provide onboarding support, training, and usage guidance to customers and partners. Handle escalations, service requests, and troubleshooting via phone, email, or remote sessions. Maintain updated records of support cases, delivery statuses, feedback, and resolutions in the CRM system. Build and maintain long-term relationships by delivering consistent and quality support. Communicate proactively about delivery timelines, product updates, and service improvements. Assist resellers and agents with their client-side delivery and support requirements. Collect feedback and report common issues to relevant teams to support continuous improvement. Qualifications & Skills: Bachelor’s degree in any discipline (preferred in Business, IT, or Communications). 0–2 years of experience in customer support, client servicing, or after-sales (preferably in tech or product-based companies). Excellent verbal and written communication skills in English, Gujarati, and Hindi. Strong coordination, empathy, and follow-up skills. Basic understanding of AR or digital products is a plus (training will be provided). Familiarity with CRM tools, ticketing systems, and productivity tools (MS Office, Google Workspace). Problem-solving attitude and ability to handle multiple client interactions effectively. Job Type: Full-time Pay: ₹10,141.59 - ₹15,000.00 per month Benefits: Leave encashment Provident Fund Ability to commute/relocate: Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
We are currently hiring a highly skilled and motivated AI Engineer to join our talented engineering team. As a AI Engineer , you will be responsible for developing and implementing cutting-edge generative AI models to solve complex problems and drive innovation across our organization. You will work closely with data scientists, software engineers, and product managers to design, build, and deploy AI-powered solutions that enhance our products and services. Responsibilities Develop and deploy machine learning models and algorithms. Collaborate with cross-functional teams to identify and solve business problems using machine learning techniques. Develop and implement cutting-edge AI/ML models and algorithms to solve complex business problems. Design and train machine learning models using state-of-the-art techniques and frameworks such as TensorFlow, PyTorch, or scikit-learn. Stay updated with the latest advancements and research in the field of AI/ML, and apply them to enhance existing models or develop new approaches. Designing, developing, and implementing generative AI models and algorithms utilizing stateofthe-art techniques such as GPT, VAE, and GANs. Collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals. Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services. Optimizing existing generative AI models for improved performance, scalability, and efficiency. Developing and maintaining AI pipelines, including data preprocessing, feature extraction, model training, and evaluation. Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders. Contributing to the establishment of best practices and standards for generative AI development within the organization. Requirements Must have 0-2 years of experience in AI/ML You have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. You have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs. You are proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras. You have strong knowledge of data structures, algorithms, and software engineering principles. You are familiar with cloud-based platforms and services, such as AWS, GCP, or Azure. You have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face. You are familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly. You have knowledge of software development methodologies, such as Agile or Scrum. You possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. You have strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience. You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. In-depth knowledge of JavaScript, React JS, etc. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Leave encashment Provident Fund Work Location: In person
We are looking for a dedicated and customer-focused Customer Support Executive to manage post-sales support, service delivery, and relationship management for both end-users and channel partners of our Augmented Reality (AR) product. The ideal candidate should have strong communication, coordination, and problem-solving skills to ensure a smooth and satisfying customer experience. Key Responsibilities: Act as the primary point of contact for customer and partner queries post-sale, ensuring timely resolution and satisfaction. Coordinate with internal teams to ensure accurate and timely delivery of AR products/services. Provide onboarding support, training, and usage guidance to customers and partners. Handle escalations, service requests, and troubleshooting via phone, email, or remote sessions. Maintain updated records of support cases, delivery statuses, feedback, and resolutions in the CRM system. Build and maintain long-term relationships by delivering consistent and quality support. Communicate proactively about delivery timelines, product updates, and service improvements. Assist resellers and agents with their client-side delivery and support requirements. Collect feedback and report common issues to relevant teams to support continuous improvement. Qualifications & Skills: Bachelor’s degree in any discipline (preferred in Business, IT, or Communications). 0–2 years of experience in customer support, client servicing, or after-sales (preferably in tech or product-based companies). Excellent verbal and written communication skills in English, Gujarati, and Hindi. Strong coordination, empathy, and follow-up skills. Basic understanding of AR or digital products is a plus (training will be provided). Familiarity with CRM tools, ticketing systems, and productivity tools (MS Office, Google Workspace). Problem-solving attitude and ability to handle multiple client interactions effectively. Job Type: Full-time Pay: ₹10,141.59 - ₹15,000.00 per month Benefits: Leave encashment Provident Fund Ability to commute/relocate: Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person