Customer Support Executive (CSE)

We are looking for a dedicated and customer-focused Customer Support Executive to manage post-sales support, service delivery, and relationship management for both end-users and channel partners of our Augmented Reality (AR) product. The ideal candidate should have strong communication, coordination, and problem-solving skills to ensure a smooth and satisfying customer experience.

Key Responsibilities:

• Act as the primary point of contact for customer and partner queries post-sale, ensuring timely resolution and satisfaction.
• Coordinate with internal teams to ensure accurate and timely delivery of AR products/services.
• Provide onboarding support, training, and usage guidance to customers and partners.
• Handle escalations, service requests, and troubleshooting via phone, email, or remote sessions.
• Maintain updated records of support cases, delivery statuses, feedback, and resolutions in the CRM system.
• Build and maintain long-term relationships by delivering consistent and quality support.
• Communicate proactively about delivery timelines, product updates, and service improvements.
• Assist resellers and agents with their client-side delivery and support requirements.
• Collect feedback and report common issues to relevant teams to support continuous improvement.

Qualifications & Skills:

• Bachelor’s degree in any discipline (preferred in Business, IT, or Communications).
• 0–2 years of experience in customer support, client servicing, or after-sales (preferably in tech or product-based companies).
• Excellent verbal and written communication skills in English, Gujarati, and Hindi.
• Strong coordination, empathy, and follow-up skills.
• Basic understanding of AR or digital products is a plus (training will be provided).
• Familiarity with CRM tools, ticketing systems, and productivity tools (MS Office, Google Workspace).
• Problem-solving attitude and ability to handle multiple client interactions effectively.

Job Type: Full-time

Pay: ₹10,141.59 - ₹15,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person