Customer Support Executive (CSE)

Job Title: Customer Support Executive - Online Fabric Store

Location: Surat

Job Type: Full-time

Industry: E-commerce / Textile & Fabric

Experience: 1-3 years preferred (Freshers may apply)

Job Summary

We're looking for a proactive, persuasive, and customer-focused Customer Support Executive to join our growing online fabric store. Your role will go beyond resolving queries—you'll play a key part in converting inquiries into sales, guiding customers through their shopping journey, and ensuring they have a smooth and satisfying experience. If you're passionate about customer service and have a knack for convincing and selling, this role is for you!

Key Responsibilities

• Respond to customer queries via chat, phone, email, and social media.
• Assist with product selection, order placement, payments, and shipping issues.
• Convert incoming leads and queries into successful sales by understanding customer needs and offering suitable solutions.
• Handle complaints with empathy and professionalism while maintaining a positive brand tone.
• Coordinate with logistics and warehouse teams to ensure timely deliveries and returns.
• Maintain strong knowledge of fabrics, designs, and current offerings.
• Update CRM tools with accurate customer data and interactions.
• Share customer feedback and suggest improvements for better service and sales.

Requirements

• Excellent communication skills in English; other languages are a plus.
• Confidence in convincing customers and driving sales through support channels.
• Experience in e-commerce, retail, or textile customer support preferred.
• Familiarity with fabrics, prints, or fashion terminology is a bonus.
• Comfortable using tools like Zendesk, Freshdesk, or similar platforms.
• Ability to multitask, work under pressure, and handle objections smartly.
• Basic computer knowledge (MS Office, CRM, order systems).

Preferred Qualifications

• Bachelor's degree (Textiles, Fashion, or Business preferred).
• Experience with platforms like Shopify, WooCommerce, Amazon, etc.

What We Offer

• Fixed salary + attractive incentives for lead conversion & performance.
• Flexible work setup (in-office or remote).
• Product training and career growth opportunities.
• Staff discounts on fabrics and designs.
• A fun, creative, and supportive work culture.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 1 year (Preferred)

Location:

• Parvat Patiya, Surat, Gujarat (Preferred)

Work Location: In person

Speak with the employer
+91 9104287354