CSE (Customer Support Executive)

Job Description

We’re looking for a proactive, persuasive, and customer-focused Customer Support Executive to join our growing online fabric store. Your role will go beyond resolving queries—you’ll play a key part in converting inquiries into sales , guiding customers through their shopping journey, and ensuring they have a smooth and satisfying experience. If you're passionate about customer service and have a knack for convincing and selling, this role is for you!⸻ Key Responsibilities Respond to customer queries via chat, phone, email, and social media promptly. Assist with product selection , order placement, payments, and shipping issues. Convert incoming leads and queries into successful online sales by understanding customer needs and offering suitable solutions. Handle complaints with empathy and professionalism while maintaining a positive brand tone. Coordinate with logistics and warehouse teams to ensure timely deliveries and returns. Maintain strong knowledge of fabrics, designs, and current offerings. Update CRM tools with accurate customer data and interactions. Share customer feedback and suggest improvements for better service and sales. ⸻ Requirements: Strong communication skills in English (verbal and written); other languages are a plus. Prior experience in e-commerce, retail, or textile customer service is preferred. Familiarity with fabrics, textiles, or fashion terminology is an advantage. Basic knowledge of customer service tools like Zendesk, Freshdesk, or similar platforms. Ability to multitask and handle high-pressure situations with professionalism. A customer-first attitude and problem-solving mindset. Proficiency with basic computer operations, Microsoft Office, and order management systems. ⸻ Requirements Excellent communication skills in English ; other languages are a plus. Confidence in convincing customers and driving sales through support channels. Experience in e-commerce, retail, or textile customer support preferred. Familiarity with fabrics, prints, or fashion terminology is a bonus. Comfortable using tools like Zendesk, Freshdesk , or similar platforms. Ability to multitask, work under pressure, and handle objections smartly. Basic computer knowledge (MS Office, CRM, order systems). Preferred Qualifications Bachelor's degree (Textiles, Fashion, or Business preferred). Experience with platforms like Shopify, WooCommerce, Amazon , etc. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Supplemental Pay: Yearly bonus Application Question(s): what are years of experience you have? Work Location: In person Speak with the employer +91 8128377175