CSE (Customer Support Executive)

Job Title: Customer Support Executive

Location: Malad
Salary: Up to ₹30,000 per month
Employment Type: Full-time
Department: Customer Support

Whatsapp cv - 9560932363

About the Role

We are looking for a highly motivated and customer-centric Customer Support Executive to join our growing team in Malad. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customer interactions with professionalism and empathy.

Key Responsibilities Customer Interaction & Support

• Handle inbound and outbound customer calls, emails, and chat support.
• Resolve customer queries, complaints, and issues within defined timelines.
• Provide accurate information about products/services.
• Maintain a high level of customer satisfaction through quality service.

Issue Resolution

• Identify customer needs and offer appropriate solutions.
• Escalate unresolved issues to the relevant departments.
• Follow up with customers to ensure complete issue resolution.

Data & Documentation

• Maintain records of customer interactions and transactions.
• Update CRM systems with accurate and timely information.
• Generate and share customer feedback reports as required.

Team Coordination & Communication

• Collaborate with internal teams (sales, operations, technical support) to resolve customer concerns.
• Participate in team meetings, training sessions, and performance reviews.

Service Quality

• Meet daily/weekly/monthly performance metrics (AHT, CSAT, SLA, FCR).
• Adhere to company policies, scripts, and communication guidelines.
• Maintain professionalism and a customer-first approach at all times.

Required Skills & Qualifications

• Graduate in any discipline (preferred).
• 1–3+ years of experience in customer support (voice).
• Excellent verbal and written communication skills in English and Hindi.
• Good listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work in rotational shifts (if applicable).

Whatsapp cv - 9560932363

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹31,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person