Customer Support Executive (CSE)

About Anantya.ai

Anantya.ai is a leading CPaaS (Communication Platform as a Service) provider, specializing in messaging solutions, including SMS, WhatsApp Business API, and AI-driven chat automation. We empower businesses with seamless communication, real-time engagement, and personalized customer interactions.

About the Role: We are seeking a proactive and relationship-driven customer support role to lead client engagement and retention efforts. In this role, you will be the trusted advisor for our clients, ensuring they are successful and satisfied with our offerings.

You will manage strategic accounts, resolve escalations, drive user adoption, and work closely with internal teams to deliver a seamless post-sales experience. The ideal candidate is empathetic, analytical, and skilled at balancing client happiness with business goals.

Key Responsibilities:

• Manage and implement API integrations for various platforms.
• Handle Facebook Business Verification and maintain compliance with platform requirements.
• Collaborate with internal teams to design and execute integration solutions.
• Troubleshoot and resolve technical issues related to integrations and verifications.
• Provide technical support and guidance to clients via meetings.
• Document technical processes and create comprehensive guides for future reference.

Required Skills & Qualifications:

• 3–6+ years of experience in technical support or client-facing tech roles.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience with API management and integrations.
• Familiarity with Facebook Business Verification processes.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a team and independently Preferred Qualifications:
• Experience in the AI or technology industry.
• Knowledge of other social media platform integrations.
• Proficiency in coding languages such as angular, Java, or similar.

What We Offer:

• Leadership role with high ownership in support strategy.
• Opportunity to work closely with product and tech teams.
• Dynamic work environment focused on innovation and efficiency.
• Career advancement based on ownership and performance.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per year

Work Location: In person