Customer Support Executive

Role Overview: As a member of the Customer Support Team at Inventre, your primary responsibility will be to provide exceptional support to customers. You will handle customer inquiries via calls, emails, and messages, ensuring prompt and effective solutions to their product and delivery-related queries. Your role will involve maintaining accurate records of interactions, addressing complaints, and collaborating with internal teams to enhance the overall customer support experience. Key Responsibilities: - Respond promptly to customer inquiries via calls, emails, and messages regarding orders, deliveries, product information, and general questions. - Investigate and resolve customer complaints related to delayed, incorrect, or damaged deliveries, providing timely and empathetic solutions. - Record all customer interactions, complaints, resolutions, and delivery updates in the CRM system for comprehensive documentation. - Identify and escalate unresolved or complex complaints to the senior support team or operations management for further action. - Proactively follow up with customers to ensure issue resolution and satisfaction with the support provided. - Collaborate with internal teams to assist with post-sales services, including returns, replacements, exchanges, or refunds. - Collect and communicate customer feedback and recurring issues to the operations team for process improvement and enhanced service quality. Qualification Required: - Education: Bachelor's degree in Business or a related field. - Experience: Minimum of 2 years in customer support, preferably in e-commerce, logistics, or B2B product environments. About Inventre: Inventre is a platform dedicated to revolutionizing the education ecosystem by providing value-added services. They offer a comprehensive selection of products and services for K12 Schools, aiming to personalize, customize, and redefine brand-specific inventory kits. Headquartered in Hyderabad, India, Inventre is committed to enhancing the educational experience for over 10,000 students, with plans to expand to 100,000 students. Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Work Location: In person,