Customer Support Executive

Customer Support Executive (CSE)

Job Summary:

App Alloys Pvt Ltd is hiring a Customer Support Executive (CSE) for our B2B SaaS product. As a CSE, you will onboard clients, manage their data setup, provide product training, handle support queries, and assist with feature rollouts. This is a client-facing role requiring excellent communication, CRM tool experience, and a proactive attitude.

Key Responsibilities:

Set up and configure new customer accounts in the software.

Conduct training sessions (online) to help clients understand and use the platform effectively.

Respond to customer queries via email, chat, and phone calls in a timely and professional manner.

Gather and document client feedback, requirements, and common issues.

Coordinate with internal teams to address client needs.

Keep clients informed and engaged about product updates and new feature launches.

Maintain strong, long-term relationships with clients to ensure satisfaction and retention.

Skills and Qualifications:

1 to 3 years of experience in customer support, client servicing, or onboarding (preferably in SaaS ).

Familiarity with CRM tools like Zoho , Pipedrive, HubSpot, etc.

Strong communication skills in English and Hindi.

Ability to handle multiple support channels – email, chat, and phone.

Comfortable with Excel and formulas, Word or Google Sheets for data handling.

Strong attention to detail, patience, and a customer-first mindset.

Educational Background: Graduate , BBA/MBA preferred but not mandatory. Candidates with relevant experience and good communication skills are welcome to apply.

Preferred Qualifications:

Experience in SaaS, enterprise software, or B2B tech products.

Conducting client webinars or training programs.

Familiarity with order management, sales, or inventory workflows.

Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person