Job
Description
Job Title: Customer Support Executive (CSE) Company Name: App Alloys Pvt Ltd Job Location: Jodhpur, Rajasthan Job Type: Full-time Experience: 1–3 years Industry: IT Services and IT Consulting Job Summary: App Alloys Pvt Ltd is hiring a Customer Support Executive (CSE) for our B2B SaaS product. As a CSE, you will onboard clients, manage their data setup, provide product training, handle support queries, and assist with feature rollouts. This is a client-facing role requiring excellent communication, CRM tool experience, and a proactive attitude. Key Responsibilities: Set up and configure new customer accounts in the software. Conduct training sessions (online) to help clients understand and use the platform effectively. Respond to customer queries via email, chat, and phone calls in a timely and professional manner. Gather and document client feedback, requirements, and common issues. Coordinate with internal teams to address client needs. Keep clients informed and engaged about product updates and new feature launches. Maintain strong, long-term relationships with clients to ensure satisfaction and retention. Skills and Qualifications: 1 to 3 years of experience in customer support, client servicing, or onboarding (preferably in SaaS ). Familiarity with CRM tools like Zoho , Pipedrive, HubSpot , etc. Strong communication skills in English and Hindi. Ability to handle multiple support channels – email, chat, and phone. Comfortable with Excel and formulas, Word or Google Sheets for data handling. Strong attention to detail, patience, and a customer-first mindset. Educational Background: BBA/MBA preferred but not mandatory . Candidates with relevant experience and good communication skills are welcome to apply. Preferred Qualifications: Experience in SaaS, enterprise software, or B2B tech products. Conducting client webinars or training programs. Familiarity with order management, sales, or inventory workflows. Schedule: Day shift | Monday to Saturday Job Types: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Work from home Schedule: Day shift Fixed shift Supplemental Pay: Overtime pay Yearly bonus Work Location: In person
