Customer Support Executive

Job Description

We're Hiring: Customer Support Executive 📍 Location: Jaipur 🕒 Full-time | In-house Only Your Mission As our next Customer Support Executive, you’ll be the voice of the brand across platforms—ensuring every customer interaction is prompt, empathetic, and solution-oriented. From handling Instagram DMs to resolving product issues via calls and WhatsApp, you'll ensure a seamless post-sales experience. With the aid of modern AI tools, your role will be central to making our support faster, smarter, and more efficient. What You’ll Do • Respond to customer queries and complaints across all social media platforms (Instagram, WhatsApp, Facebook, etc.) • Manage incoming and outgoing customer support calls • Resolve order, delivery, product, and exchange-related issues professionally • Use AI tools and CRM systems to manage, automate, and analyze support workflows • Maintain daily follow-ups and ensure a high-resolution rate • Coordinate internally with dispatch, production, and logistics teams to resolve customer issues • Suggest process improvements based on customer feedback What You Bring • Prior experience in customer service, preferably in fashion or e-commerce • Excellent verbal and written communication skills in English and Hindi • Confidence in managing customer conversations across digital and voice channels • Basic knowledge of AI-based tools like ChatGPT, CRM automation, Notion AI, etc. • Strong problem-solving skills and attention to detail • Ability to work full-time on-site in Jaipur • Bonus: Familiarity with logistics platforms like Shiprocket, Bluedart or similar Why Work with Us • Join a fast-growing, tech-savvy fashion brand redefining customer service • Be part of a culture that values empathy, ownership, and innovation • Competitive salary + performance-based incentives • Access to advanced tools, AI resources, and training for upskilling • Real impact—your support drives our customer satisfaction and brand loyalty Show more Show less