Customer Support Engineer

Work Schedule

Environmental Conditions

Job Description

Job Title: Customer Support Engineer

Location: Mumbai

About the company

About Company: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers.

Education

• Bachelor of Engineering or Graduation (Information Technology / E&TC / CS / Instrumentation), or relevant experience

Experience

• 2 - 4 + years of hands-on working experience on Chromeleon CDS (Chromatography Data System) or other CDS application available in the market or Analytical instruments hardware troubleshooting like HPLC ,GC.

Job Summary

Hiring a skilled individual for the Customer Support Engineer position in Mumbai. This role supports the Chromeleon Client-Server Installations, troubleshooting. It involves onsite customer visit and travelling across region. It offers an outstanding opportunity to work in a world-class organization.

Responsibilities

As a Customer Support Engineer, you will:

• Role includes Chromeleon CDS software deployments on all types of client-server network architectures.
• Diagnose and troubleshoot Software issues, network issues to minimize downtime.
• Report Template creations, Customer Application trainings
• Knowledge of Pharma Customer compliance and understanding of regulatory audits (USFDA, EDQM, ANVISA, EU).
• Knowledge of Chromatography instruments like HPLC’s, GC’s and its usage in the industry.
• Maintain customer KPI’s and requires customer escalation handling skills
• Collaborate with cross-functional teams to successfully implement maintenance solutions.
• Determine the most efficient methods for completing assigned tasks.
• Requires travelling at short notice and may include overnight stays in a different city \ state.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

At Thermo Fisher Scientific, each one of our +100,000 extraordinary minds have a unique story to tell. Apply today http://jobs.thermofisher.com.

ThermoFisher is committed to crafting a diverse work environment that values and respects individuals from all backgrounds.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.