Customer Support Engineer

As a Customer Support Engineer for the US Process role based in Ahmedabad, your primary responsibility will be to provide end-to-end technical support to US-based clients. You will be the main point of contact for clients, diagnosing and resolving technical issues while maintaining excellent communication. Your key responsibilities include: - Serving as the primary point of contact for US clients, delivering timely and professional technical support. - Diagnosing and resolving issues related to software, systems, or applications using a logical, structured approach. - Applying object-oriented design and system knowledge to identify root causes and recommend effective solutions. - Communicating effectively with clients via phone, email, or remote sessions, ensuring clarity and professionalism. - Documenting client interactions, resolutions, and technical findings accurately. - Collaborating with internal teams to ensure prompt and high-quality resolution of escalated issues. - Adhering to SLAs and ensuring a consistently high level of customer satisfaction. To excel in this role, you should possess: - Excellent verbal and written English communication skills to handle US clients effectively. - Strong understanding of object-oriented design (OOD) and system-level concepts. - 1-3 years of experience in technical or customer support roles, preferably in an international (US) process. - Good analytical, problem-solving, and multitasking abilities. - Basic knowledge of networking, databases (SQL), and operating systems (Windows/Linux). - Strong customer service orientation and the ability to work calmly under pressure. - Comfortable working in night shifts (US time zone). Educational Qualifications: - Bachelors Degree in Computer Science, Information Technology, or a related discipline. - Additional certifications like ITIL, CompTIA, or Microsoft will be a plus. In addition to the challenging role, you will have the opportunity to: - Work directly with US enterprise clients in a professional, high-impact role. - Gain exposure to global support practices and system-level troubleshooting. - Enjoy competitive compensation and a stable on-site opportunity. - Be part of a supportive team environment with opportunities for skill enhancement and career growth.,