Customer Support Associate

Job Description

Job Description: Customer Support Associate Company: Uni Seoul Location: Poona Warehouse, Wagholi, Pune Working Days: Monday to Saturday About Uni Seoul: Welcome to Uni Seoul, where innovation meets lifestyle. A beacon of Korean-inspired elegance, we curate a range of daily essentials with a perfect blend of beauty and practicality. Join us in transforming the ordinary into the extraordinary. Elevate your everyday life with Uni Seoul. Job Summary We are seeking a motivated and empathetic Customer Support Associate to join our growing team. As a key point of contact for our customers, you will be responsible for providing exceptional support and resolving customer inquiries efficiently and effectively. You will play a vital role in ensuring customer satisfaction and building long-term relationships. Responsibilities Provide timely and accurate customer support: Respond to customer inquiries via phone, email, chat, and other communication channels. Troubleshoot and resolve customer issues: Diagnose and resolve technical and non-technical issues, providing clear and concise solutions. Document customer interactions: Maintain accurate records of customer interactions, issues, and resolutions in our CRM system. Escalate complex issues: Identify and escalate complex customer issues to the appropriate team members or departments. Provide product and service information: Educate customers on our products and services, answering questions, and providing guidance. Gather customer feedback: Collect and analyze customer feedback to identify areas for improvement in our products, services, and processes. Maintain a positive and professional attitude: Represent the company in a positive and professional manner at all times. Meet and exceed performance metrics: Achieve and maintain defined performance metrics, such as response time, resolution time, and customer satisfaction scores. Contribute to the team knowledge base: Create and update knowledge base articles and FAQs. Collaborate with other teams: Work closely with sales, product, and engineering teams to resolve customer issues and improve the overall customer experience. Stay up-to-date on product knowledge: Continuously learn and stay informed about our products and services. Qualifications Experience: 1 year of experience in customer support or a related field. Communication Skills: Excellent written and verbal communication skills. Problem-Solving Skills: Strong problem-solving and analytical skills. Technical Skills: Proficiency in using CRM systems and other customer support tools. Empathy and Patience: Ability to empathize with customers and remain patient in challenging situations. Organizational Skills: Excellent organizational and time management skills. Teamwork: Ability to work effectively in a team environment. Education: High school diploma or equivalent. Bachelor's degree. Language: Fluency in English, Hindi & Marathi. Other Requirements: Ability to work flexible hours, including evenings and weekends (if required).