Customer Support Associate

About Spectra Solar Private Limited

Spectra Solar is a leading provider of renewable energy solutions, committed to making clean solar energy accessible to homes and businesses. We specialize in high-efficiency solar panel installation, maintenance, and consultation. As we expand our reach, we are looking for a passionate and articulate Customer Relation Executive to join our dynamic outbound team and help us connect with future clients.

Position Overview

We are seeking a motivated and results-oriented Customer Relation Executive (CRE) to manage our outbound communication processes. As a CRE, you will be the first voice of Spectra Solar for many prospective clients and a key point of contact for our existing ones.

This role is not just about making calls; it’s about building relationships, understanding customer needs, and educating them on the long-term benefits of solar energy. You will be responsible for lead generation, lead qualification, scheduling consultations, and conducting post-installation follow-ups.

Key Responsibilities

• Outbound Lead Generation: Proactively initiate calls to potential customers from marketing-generated leads, databases, and referral lists.
• Lead Qualification: Engage prospects in conversation to understand their energy needs, property details (e.g., roof ownership, electricity bills), and interest in solar solutions.
• Appointment Setting: Effectively communicate Spectra Solar's value proposition to qualify leads and schedule site assessments or virtual consultations for our technical sales team.
• Customer Relationship Management (CRM): Meticulously maintain and update the customer database (CRM) with all call details, lead status, and notes.
• Product Knowledge: Develop a strong understanding of our solar products, services, and the installation process to answer preliminary questions confidently.
• Post-Installation Follow-up: Conduct outbound courtesy calls to existing customers to ensure system performance, confirm satisfaction, and proactively ask for referrals.
• Achieve Targets: Meet or exceed weekly and monthly targets for call volume, qualified leads, and appointments set.
• Feedback Loop: Provide valuable feedback from customers and prospects to the sales and marketing teams to help refine strategies and messaging.

Qualifications and Skills

• Experience: 1-3 years of proven experience in an outbound role, such as telemarketing, inside sales, lead generation, or customer relations.
• Communication: Exceptional verbal communication skills in both English and Hindi (or other relevant regional languages).
• Persuasive & Resilient: A confident and professional phone manner with the ability to build rapport quickly. Must be resilient and comfortable handling objections.
• Customer-Centric: A genuine passion for helping customers and a patient, empathetic approach.
• Tech-Savvy: Proficient in using CRM software (e.g., Salesforce, Zoho, or similar) and MS Office.
• Goal-Oriented: Highly motivated, disciplined, and target-driven.
• Bonus Points:
• Prior experience or knowledge of the renewable energy or solar industry is a significant advantage.
• A Bachelor's degree in Business, Marketing, or a related field.

What We Offer

• A competitive salary package.
• Attractive performance-based incentives and bonuses.
• Comprehensive training on solar technology and our sales process.
• A supportive and energetic work environment.
• Significant opportunities for career growth in the rapidly expanding renewable energy sector.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹27,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person